Chris Caldwell on the Power—and Limits—of AI

Chris Caldwell on the Power—and Limits—of AI

In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...

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The Human Side of AI in Education — with Dr. Katrenia Reed Hughes

The Human Side of AI in Education — with Dr. Katrenia Reed Hughes

In this episode of AI Today, host Kathleen Walch sits down with Dr. Katrenia Reed Hughes, educator, curriculum designer, and project leader, to explore how AI is transforming education—and what it mea...

28 Jan 27min

Lee Lambert on AI, Human Skills, and the Evolution of Project Management

Lee Lambert on AI, Human Skills, and the Evolution of Project Management

In this episode of AI Today, host Kathleen Walch sits down with Lee Lambert, PMI Fellow, a founder of the PMP certification, and long-time project management thought leader. Recorded live at PMI Globa...

3 Dec 202522min

Ashima Sharma on Data, Teams, and the Human Side of AI

Ashima Sharma on Data, Teams, and the Human Side of AI

In this episode of AI Today, host Kathleen Walch sits down with Ashima Sharma, Founding Partner of Ayuka Consulting, to explore what it really takes to deliver AI that works—in practice, at scale, and...

19 Nov 202520min

Fred Laluyaux on Decision Intelligence, AI Adoption, and the Future of Work

Fred Laluyaux on Decision Intelligence, AI Adoption, and the Future of Work

In this episode of AI Today, host Kathleen Walch sits down with Fred Laluyaux, CEO of Aera Technology, to discuss how enterprises are evolving their operating models through AI-powered decision intell...

22 Okt 202527min

Jason Little on How AI Is Changing the Way We Lead Change

Jason Little on How AI Is Changing the Way We Lead Change

In this episode of AI Today, recorded live at the Agile2025 event, host Kathleen Walch sits down with Jason Little, author of Lean Change Management and founder of Lean Change Inc., to explore how AI ...

8 Okt 202529min

Anu Smalley on Blending Agile Mindsets with AI Tools

Anu Smalley on Blending Agile Mindsets with AI Tools

In this episode of AI Today, recorded live at the Agile2025 event, hosts Kathleen Walch and Avinash Dhanraj sit down with Anu Smalley, enterprise agile coach and organizational change leader, to explo...

24 Sep 202531min

How AI Is Shaping Agility — with Jurgen Appelo

How AI Is Shaping Agility — with Jurgen Appelo

In this episode of AI Today, recorded live at the Agile2025 event, hosts Kathleen Walch and Avinash Dhanraj sit down with author, entrepreneur, and organizational design expert Jurgen Appelo to explor...

10 Sep 202531min

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