Chris Caldwell on the Power—and Limits—of AI

Chris Caldwell on the Power—and Limits—of AI

In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...

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Avsnitt(534)

CPMAI for Grounding AI Projects — with Dave Prior

CPMAI for Grounding AI Projects — with Dave Prior

In this episode of AI Today, host Kathleen Walch speaks with Dave Prior, project management consultant, longtime PMI volunteer, host of DrunkenPM Radio, and PMI-CPMAI certified practitioner. Dave sh...

24 Juni 24min

The Iterative Future of AI Projects — with Jürgen Eckhart

The Iterative Future of AI Projects — with Jürgen Eckhart

Kathleen Walch speaks with Jürgen Eckhart, Engineering Program Manager at Google in Munich, lecturer in project management, and PMI-CPMAI certified practitioner. Jürgen shares how CPMAI expanded his “...

10 Juni 28min

From Delivery to Discovery in AI Projects — with Vinay Babu Tarala

From Delivery to Discovery in AI Projects — with Vinay Babu Tarala

Kathleen Walch speaks with Vinay Babu Tarala, Agile and AI Transformation Leader at AT&T, PMI Pearl City Hyderabad Chapter General Secretary, and author of AI Meets Agile. With passion and candor, Vin...

27 Maj 28min

Turning AI into Scalable Language Solutions – with Johan Sporre

Turning AI into Scalable Language Solutions – with Johan Sporre

Kathleen Walch speaks with Johan Sporre, Engineering Manager at IKEA Retail (Ingka Group) and CPMAI-certified professional, about how AI is transforming translation and language services at scale. Jo...

13 Maj 33min

AI as Your New Team Member: Scaling with Confidence – with Michael Joyce

AI as Your New Team Member: Scaling with Confidence – with Michael Joyce

In this episode of AI Today, host Kathleen Walch speaks with Michael Joyce, Enterprise Service Delivery and AI Transformation Leader at Cisco, about what it really takes to move AI from experimentatio...

29 Apr 31min

Turn AI into Action — Practical Wins with CP Richardson

Turn AI into Action — Practical Wins with CP Richardson

In this episode of AI Today, host Kathleen Walch speaks with CP Richardson who is co-founder of Agile in Color, an Agile Alliance Board Member, and is also PMI- CPMAI certified to discuss what it real...

15 Apr 30min

Balancing AI and Human Expertise in Professional Certification Training – with Chris Scordo

Balancing AI and Human Expertise in Professional Certification Training – with Chris Scordo

In this episode of AI Today, host Kathleen Walch sits down with Chris Scordo, Founder and Managing Director of PMTraining—a PMI Authorized Training Partner—for a candid conversation about deploying AI...

1 Apr 38min

AI Project Management in the Pharmaceutical Industry – with Sumathi Arcot

AI Project Management in the Pharmaceutical Industry – with Sumathi Arcot

In this episode of AI Today, host Kathleen Walch sits down with Sumathi Arcot, Project Director for Lean Agile Transformation in AstraZeneca’s U.S. Oncology Business Unit, for a candid conversation on...

18 Mars 33min

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