How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses

CX Today's Rhys Fisher hosts David Juniper, Group Director at ROAR B2B. They preview the upcoming Call and Contact Centre event that takes place between November 27-28, 2024. In doing so, they discuss...

26 Nov 20248min

CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually beneficial partnership with Bright Pattern. In this se...

22 Nov 20249min

CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8. In this session, we cover: - The biggest trend now and where it will take us next - AI adoption trends in CX - ...

13 Nov 202412min

CX Today's Charlie Mitchell hosts Vasili Triant, Co-CEO of UJET. Two months into the role, Triant has taken the reigns at an exciting time for the CCaaS vendor, which recently completed a $76MN fundin...

11 Nov 202412min

Watch on YouTube. CX Today's Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Nerys Corfield, Director of Injection...

7 Nov 202419min

Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, they face several new obstacles, too. Recognizing ...

31 Okt 202423min

CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact. In this session, we cover: Harnessing the huge volumes of data available efficiently and effectivelyThe key opportunities and ...

30 Okt 202413min

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts to dissect the latest news in the space, in...

28 Okt 202430min