Customer Web Portals: A Critical Element for an Excellent Customer Experience
A smooth customer experience is so important these days, and Covid has continued to bring self-service to the forefront. Client portals are critical in giving customers the optimal mix of self-help and personal touch. Liz Hill, Manager - Client Services Group at PriMedia, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss customer expectations, some key portal features, implementation steps and some exciting new enhancements. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware
24 Mars 202220min
Cybersecurity Risk Management In An Ever-Changing Environment
Cybersecurity attacks are rampant, with more and more businesses being hit every day. Companies need to protect themselves, and understanding the vulnerabilities is a great place to start. ADD Systems' Andy Katsigiannis, Director of IT & Customer Support, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss the importance of Cybersecurity for every company, as well as some key steps to take to mitigate the risks. Register for the Webinar with Fuels Market News HERE. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware
15 Feb 202210min
ADD Systems' 2022 Outlook
ADD Systems’ President Bruce C. Bott and Senior Vice President and COO, Rob Culbertson sit down with Multimedia Specialist and host of ADDcast, Brian Cohen to review the last year and discuss plans for 2022. Bruce and Rob reflect on elements like what they’ve learned from managing a transition to flexible work from home formats, and how ADD continues to prioritize strong client relationships even with limited opportunities for travel. They also give insight into product development direction, their approach to staying ahead of evolving technology so they can better serve ADD clients, and tease the 50th anniversary celebration that will take place at the Business Tech Conference in 2023. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware
13 Jan 202217min