Barfly Podcast Episode Eleven: A slipping of professionalism? with Gabe Bryant
Send us Fan Mail Part 2 of the difficulties of hiring in the service industry. Are we seeing a slippage of professionalism? Jeff and Kevin discuss the issue with Gabe Bryant of Archive Bar and Kitchen...
30 Sep 201814min
Barfly Podcast Episode Ten: The Difficulties of Employing People in the Bay Area Service Industry with Gabe Bryant
Send us Fan Mail Jeff, Kevin and Gabe Bryant (owner/operator of Archive Bar and Kitchen in SF) discuss some of the in's and out's of hiring people in an employment environment where rents and the cost...
11 Sep 201813min
Barfly Podcast Episode Nine: Dealing with Problem Customers, with Sean Saylor
Send us Fan Mail Customers are the backbone of the service industry, but what happens when a customer becomes too much of a problem?
24 Aug 201812min
Barfly Podcast Episode Eight: Is the Customer Always Right? with Sean Saylor
Send us Fan Mail Jeff and Kevin, along with chef/owner of Saylor's Restaurant and Bar in Sausalito, discuss the most over used statement in the restaurant business.
10 Aug 201815min
Barfly Podcast Episode Seven: Reading and Responding to a Yelp Review
Send us Fan Mail Yelp Community Manager Kevin Blum and author/columnist Jeff Burkhart discuss how best to read and respond to Yelp reviews.
27 Juli 201814min
Barfly Podcast Episode Six: Writing a Yelp Review
Send us Fan Mail The who, what, why, and how of writing Yelp reviews. Yelp Community Manager Kevin Blum gives us the low down on all of it.
29 Juni 201811min
Barfly Podcast Episode Five: Buyer Beware
Send us Fan Mail Kevin and Jeff discuss Caveat Emptor (buyer beware). What to watch out for in the service business, from the casual upsell (the service side) to the half a glass ripoff (the customer ...
6 Juni 201813min
Barfly Podcast Episode Four: Trendy Terminolgy
Send us Fan Mail Farm to table, grain to glass, local, sustainable, organic, do any of these term mean anything? Kevin and Jeff discuss the terms that do, and the terms that do not. Education is key, ...
23 Maj 201811min
