CHURN FM

CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

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E255 | Navigating Growth and Retention: Lessons from PostHog’s CEO, James Hawkins

E255 | Navigating Growth and Retention: Lessons from PostHog’s CEO, James Hawkins

Today on the show we have James Hawkins, CEO and co-founder of PostHog. In this episode, James shares his experience navigating growth and retention at PostHog. He discusses his journey from working i...

24 Juli 202441min

E254 | Reactivation Tactics: Transforming Cancellations into Customer Retention Opportunities with Baird Hall

E254 | Reactivation Tactics: Transforming Cancellations into Customer Retention Opportunities with Baird Hall

Today on the show we have Baird Hall, the co-founder of Churnkey. In this episode, Baird shares his experience in developing effective reactivation campaigns and the importance of segmentation in rete...

17 Juli 202439min

E253 | Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success with Jason Oakley

E253 | Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success with Jason Oakley

Today on the show we have Jason Oakley, the founder of Productive PMM and former Director of Product Marketing at Klue and Chili Piper. In this episode, Jason shares his experience in building product...

10 Juli 202433min

E252 | Preventing Team Churn: Leadership Tactics for Retaining Talent with Mr Joe

E252 | Preventing Team Churn: Leadership Tactics for Retaining Talent with Mr Joe

Today on the show we have Joe Leech, a Coach to CEOs with 18 years of tech experience, working with over 30 startups and FTSE100 giants. In this episode, Joe shares his insights on retaining top talen...

3 Juli 202450min

E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving

E251 | Pricing & Packaging for Long-Term Customer Retention with Mark Stiving

Today on the show we have Mark Stiving, the founder of Impact Pricing and author of "Selling Value", "Impact Pricing", and "Win Keep Grow". In this episode, Mark shares his experience in the intricaci...

26 Juni 202435min

E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey

E250 | How Disco Boosted Virality by Switching Activation Channels with Justin Vandehey

Today on the show we have Justin Vandehey, the Director of Partner Integrations and Development at Culture Amp. In this episode, Justin shares his experience in growing Disco, a Slack-based employee r...

19 Juni 202431min

E249 | Optimizing User Acquisition for Long-Term Retention with Planable's CMO, Miruna Dragomir

E249 | Optimizing User Acquisition for Long-Term Retention with Planable's CMO, Miruna Dragomir

Today on the show we have Miruna Dragomir, CMO of Planable. In this episode, Miruna shares her experience in optimizing user acquisition for long-term retention. We discuss her transition from larg...

12 Juni 202435min

E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto

E248 | How Anti-Retention Metrics and Next Best Actions Boost Retention with Martin Gonto

Today on the show we have Martin Gonto, the Co-Founder and GTM advisor of HyperGrowth Partners and interim CMO at Vercel. In this episode, Gonto shares his experience in identifying and leveraging ant...

5 Juni 202436min

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