Ep 5: The Evolution of Federal Customer Experience
In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how ...
27 Aug 202429min
Ep 4: Overcome Cultural Barriers with a Total Experience Mindset to Drive Innovation
In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD)...
11 Juli 202427min
Ep 3: Designing Secure Systems with Cybersecurity and CX Principles That Drive Modernization
In this episode, we sit down with Matt Smith, Senior Advisor to the CISO at the Department of Homeland Security (DHS) and Kynan Carver, Cybersecurity Lead at Maximus to discuss how pursuing customer e...
11 Juni 202429min
Ep 2: A New Era of Public Health: Why Improving Health Outcomes Starts with Total Experiences
In this episode, we sit down with Renae Facundus, Director of Interoperability and Analytics at the Department of Veterans Affairs, and Monica Rosser, Health Market Lead at Maximus, to discuss how CX ...
14 Maj 202423min
Ep 1: Welcome to the Experience Age, Where Total Experiences Drive IT Modernization
With the arrival of the Internet the world entered the Information Age, where everything you could ever want to know was just a click away. The public has access to so many web-enabled services – be i...
17 Apr 202430min
Introducing Clickthrough: Your Guide to Creating a Total User Experience
In this podcast we will focus on solving the key challenges federal agencies face as they work to transform user experiences. Each episode will bring you insightful conversations between leaders in in...
10 Apr 20243min
