Fixing Churn : addressing the root causes and not the traditional diagnosis
Let me ask you something :When churn shows up…When renewals get defensive…When value realization slips…Is your first instinct to look at your CSMs?Because in high-growth SaaS, churn is almost never cr...
16 Dec 20256min
CS Fragmentation: Why You’re Losing Customers Without Realizing It
If churn is climbing…If adoption is unpredictable…If escalations feel personal instead of operational…Are you sure the problem is your customers?Because in most high-growth SaaS organizations, churn d...
25 Nov 20256min
Mastering Expansion: Four Indicators Every Customer Success Leader Must Know
As CS leaders, we all want growth, but let’s be honest…By the time we talk about expansion, it’s often too late. The customer has gone cold. The opportunity has slipped.Why didn’t we see this coming?I...
24 Sep 20259min
Breaking the Silos: Growth Starts with Cross-Functional Alignment
As CS leaders, we’re often held accountable for retention and expansion. But those outcomes depend on more than our team.We must break down silos between departments to enhance growth effectively. Ali...
30 Juli 202514min
How to Build a High Performing CS Team that does not Burn-Out
As CS leaders, we face a tough balancing act:✅ Deliver retention and growth targets.✅ Keep your team engaged, productive, and thriving.But here’s the problem:We might prioritize performance over peopl...
23 Juli 20259min
From Pressure to Performance: Where to Start as a CS Leader?
The primary focus of this podcast episode is the transition from pressure to performance for customer success leaders. As we navigate the intricate demands of our roles, it becomes paramount to establ...
16 Juli 20255min
From Adoption to Growth: A Leader's Guide to Customer Success
The imperative focus of this podcast episode is the transition of customer success from a mere retention strategy to a robust growth mandate. As we delve into the intricacies of this shift, we will ex...
9 Juli 202511min
Trailer - CS Shift Podcast
Welcome to CS Shift — the podcast that goes beyond retention with real strategies for Customer Success in the new era.I’m Nandi Dossou, a CS Executive based out of Paris, and over the past 12+ years, ...
4 Juli 20251min
