Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!
Send us Fan Mail What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their ...
2 Juni 202534min
How To Personalize The Onboarding Experience For Different Customer Segments
Send us Fan Mail Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success. In this interview on CSM Practice, Irit Eizips sits down with ...
16 Maj 202531min
How Emerson Increased Renewals with a ScaledCS engagement
Send us Fan Mail Is digital customer success only for small clients? Think again! Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, ...
2 Maj 202535min
Data-Driven Strategies That Turn Chaos into Wins
Send us Fan Mail Can data-driven strategies really transform customer success? In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how...
25 Apr 202530min
Scalable Adoption Strategies to BOOST Customer Success in 2025
Send us Fan Mail Are you struggling to get users to adopt your product’s features and drive real engagement? In this interview of CSM Practice, David Kahn from SAP, a seasoned expert with over 25 yea...
18 Apr 202540min
Building a Customer Success Team from Scratch!
Send us Fan Mail Can you build a customer success team from scratch in just 12 months? In this interview of the CSM Practice Podcast, Irit Eizips and Mariana Nikolova reveal the secrets behind transf...
11 Apr 202539min
Why Giving Renewals to CSMs Works (and How It Can for You Too)
Send us Fan Mail What if your csm team could achieve 100% renewal accuracy and eliminate surprise churn? Sounds impossible, right? Irit Eizips is joined by Ephrat Peled who shares her journey of tran...
4 Apr 202533min
From Metrics to Meaning: How Data Stories Save Accounts
Send us Fan Mail Are your traditional usage metrics failing to prove your product’s value? Creating data stories could save your accounts! In this interview, Robin Leathers shares her groundbreaking ...
28 Mars 202530min
