Using Data to Personalize the Customer Experience | Steven Maskell
Today I am joined by Vice President of Customer Experience at Zones, LLC, Steven Maskell. He states you need to give the customer a reason to share their data with you and he gives questions you shoul...
7 Jan 202117min
Who Owns the Customer? | Justin Chappell
In this episode we will be talking about who actually owns the customer and to do that we have with us today the Global Director of Customer Experience at Hyland, Justin Chappell. He explains that dep...
5 Jan 202121min
Building a Customer Centric Culture | Annette Pedroza
In today’s episode, we have customer experience expert, Annette Pedroza, who has been in the customer service vocation for 20 years now. She gives 3 tips on how to build a customer focused foundation....
31 Dec 202029min
Finding Leaders in CX | David Grissom
The Global Director of Customer Experience at Taconic Biosciences, David Grissom, joins us in this episode to talk about customer experience. He has 14 years of experience in customer facing roles and...
29 Dec 202021min
The Personal Experience Movement | Greg Segall and Sean MacPherson
Today we are joined by Alyce's CEO, Greg Segall, the Head of Customer Success at Alyce, Sean MacPherson, and Vikas Bhambri, Head of Sales and CX at Kustomer. Greg tells us gifting is an investment in ...
24 Dec 202027min
Innovation from Within | Richard Vernon
Our guest today Richard Vernon is a customer experience extraordinaire. He is here to talk CX. The real question we need to ask ourselves these days is how do you go from old to new? What is the parad...
22 Dec 202019min
The Power of Connection | Sioban Massiah
In this episode we talk to the Partner Experience Manager at Twitter, Sioban Massiah. She started off working in marketing back in 2008 when the recession hit and marketing was one of the first things...
17 Dec 202017min
Tools in Technology | Stacy Sherman
Today we talk about tools in technology for making the life of customers easier with the head of customer experience and employee engagement for the global company called Schindler Elevator Corporatio...
15 Dec 202016min
