Delivering Superior Customer Experience | Jason Guidetti
We have a great guest today named Jason Guidetti who joins us as the Managing Director at Blueprint. We discuss the concept of delivering superior customer experience through this enterprise focus and...
25 Aug 202217min
Navigating the Idea of The Age of the Individual | Saari Gardner
We have Saari Gardner joining us today, who is currently the Vice President of Advisory and Managed Services at Walker Information, a company that helps organizations leverage XM capabilities to deliv...
11 Aug 202220min
Powering CRM Omnichannel Customer Support In the Future | What Companies Can Do to Transition
Today we’re going to talk about how exactly a CRM will power omnichannel customer support in the future. Companies that are really achieving success are building an omnichannel customer experience and...
4 Aug 202214min
5 Examples of Proactive Support You Can Follow | Staying Ahead of Customer Issues
Today I’m talking about 5 examples of proactive support you can follow and I wanted to talk through some of the things of modern support and how it has shifted in recent years. In order to keep custom...
21 Juli 202211min
87% of Consumers Want to Be Contacted in Their Preferred Channel | Hybrid Customer Experience
Today we’re talking about how consumers want to be contacted, which sounds like something we all know, but that’s not always the case. In this post-pandemic world, consumers have undergone this shift ...
14 Juli 20227min
Benefits of Chatbots in Customer Service | Gabe Larsen
In this episode I talk about why chatbots are so important and how your business can gain from this useful service. The chatbot, or virtual agent, will fill in for those mundane tasks that often drain...
26 Maj 20228min
How to Manage Effective Journey Mapping | Jochem Van Der Veer
Today we’re talking about mapping to management and I always like talking about journey mapping, but this has a slightly different twist and to do this I’ve got on Jochem Van Der Veer, who is currentl...
28 Apr 202223min
Tune Up Your Relationship with Your Customers | Gabe Larsen
Something that we all want and could all use is the knowledge and ability to turn the customer into an ambassador of your brand. I’m taking here from a post that Grace Lau, Director of Growth at Dialp...
21 Apr 202214min
