From focusing on the basics to successful digital transformation with Shameem Smillie, CCaaS Consultant
Episode summary Contact Center as a Service (CCaaS) is a cloud-based customer service solution providing businesses with features to manage customer interactions. CCaaS solutions typically offer a ra...
7 Juni 202341min
How emotional intelligence helps with employee and customer experience with Sandra Thompson from Ei Evolution
Episode summary Emotional intelligence is a valuable way to build relationships with employees, increase motivation, and improve performance. But it also significantly boosts the employee experience ...
29 Mars 20231h 2min
How to look beyond the competition with Bill Eveleth from GoLive
Episode summary There's nothing like healthy competition. And monitoring the way your competitors do business and approach their customers can make you a stronger player. But if you want to stay on ...
16 Feb 202331min
Inviting CX to the leadership table: Steps for business growth with Olga Potaptseva, Founding Director of European Customer Consultancy (ECC)
Episode summary It's super common to hear business owners say, "customers are at the heart of everything we do" or "the customer is always right." But even with this mindset, CX is often left behind...
8 Feb 202326min
How to manage customer loyalty with Andrew Busby from Retail Reflections
Episode summary Retail stores play a crucial role in our daily lives, helping consumers access a variety of products, and they can track customers' likes, needs, and values to offer relevant and time...
11 Jan 202337min
How to improve customer experience with Mike Wittenstein from Storyminers
Episode summary The development of technology has brought so many advantages. In fact, thousands of companies use technology every day to reduce sales costs and focus on self-service. But it's not ju...
14 Dec 20221h 20min
Learn how SMS helps you communicate with your customers with Nick Lane from Mobilesquared
Episode summary SMS was the first mobile channel, and with so many new communication channels — like WhatsApp and Viber — popping up, some brands are deciding to leave SMS behind. But SMS is still a...
30 Nov 202238min
How to know your customers and focus on your unique value proposition with Anthony McLoughlin from Rothy's
Episode summary Marketing is critical right now, and if you want to engage your customers and sell your product, you need an effective content marketing strategy for your business. However, there ar...
16 Nov 202248min
