Tugs and Adrian Smith - ATAC Global CX - Proof, Not Promises: Certifying the Remote Contact Center Agent
Peter Ryan speaks with Tugs Smith and Adrian Smith, co-founders of ATAC Global CX in Oshawa, Ontario, about the launch of the Certified Remote Service Agent certification. The discussion explores why ...
9 Juli 24min
Muhammad Yahya Patel - Huntress - Cybersecurity Is Now a CX Problem
Your contact center may be one of the most valuable targets in the enterprise supply chain. Peter Ryan speaks with Muhammad Yahya Patel, Cybersecurity Advisor at Huntress, about why cybersecurity has ...
2 Juli 27min
Donald Berryman - ProfectusCX - The Future For The Enterprise-BPO Relationship
Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA. Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsle...
25 Juni 31min
Lara Klick - Klick Advisors - Why Patient Feedback Rarely Leads to Better Care
Lara Klick is the Founder and President of Klick Advisors LLC. She is based in Tampa Bay, Florida, USA. Klick Advisors is a trust-centered consulting practice that helps healthcare leaders and teams n...
18 Juni 34min
Guillaume Luccisano - Yuma AI - The Great CX Reset: Why BPOs May Need a New Business Model
The BPO Industry Isn't Dying. But It May Need to Reinvent Itself Faster Than Anyone Expected. Yuma AI CEO Guillaume Luccisano argues that customer experience providers must evolve from labor arbitrage...
11 Juni 37min
David Rickard - Everest Group - Elevate Ethiopia
David Rickard is a partner at Everest Group. He is based in the UK. David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia ...
4 Juni 25min
CXOutsourcers 2026 - Voices From The Conference
The annual CXOutsourcers Mindshare event took place in Ottawa, Canada, earlier in May 2026 (May 18-20). Peter Ryan took a microphone onto the conference floor to capture ideas and comments from the de...
28 Maj 28min
Jonas Berggren - Transcom - What Makes Customers Love A Brand?
What makes a customer love a brand? It is a simple question, but it quickly becomes complicated. People often reach for the obvious examples. Apple customers lining up overnight for the latest iPhone....
21 Maj 34min
