Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX
Who managed the limousine logistics at the Academy Awards in Hollywood, California earlier this year? You might not expect it, but one of the leading customer care and dispatch services for luxury aut...
27 Apr 202319min
Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS
It's that time of year again - the 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey is being revealed by Peter live in Poland at exactly the same time as this episode drops - so if you are ...
20 Apr 202315min
Simon Kriss - CX and BPO In Australia
Call that a CX strategy? No mate, this is a CX strategy...! Anyone who follows Peter knows that he loves 80s pop culture so we can't avoid a reference to Paul Hogan here because this week CX Files is ...
13 Apr 202328min
Johan Steyn - Could ChatGPT And AI Kill The Contact Center?
Johan Steyn is a Human-Centered Artificial Intelligence advocate and thought leader. He was recognised by Swiss Cognitive as one of the top 50 global voices on AI. He is a Research Fellow at the Schoo...
6 Apr 202344min
Kirk Laughlin - Nearshore Americas - CX in the Caribbean
Kirk Laughlin is the Founder and Chief Analyst at Nearshore Americas. He is based in Connecticut in the US. Nearshore Americas is the definitive authority on knowledge service exports across the Carib...
30 Mars 202324min
Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX
Chandni Bhatt is the Senior UK Manager for Member Happiness at Beauty Pie. She is based close to London in the UK. Beauty Pie is a member and subscription-based service offering cosmetics and beauty p...
23 Mars 202326min
Matt Sims - Alorica - Comparing CX Strategies In The US And Europe
Matt Sims is the President EMEA at Alorica. He is based in the UK. Headquartered in the US, Alorica has recently been leaning into Europe so Mark Hillary called Matt to explore the differences between...
16 Mars 202337min
Stuart Knight - flōswitch - Cost Optimization And Tech Redundancy For BPOs
Stuart Knight is a technology executive with over 25 years experience leading multiple organizations in CIO and CTO roles. He is on the Leadership Team at flōswitch and he is based in Cardiff, Wales. ...
16 Mars 202322min
