Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX
Professor Moira Clark is a Professor of Strategic Marketing at Henley Business School in the UK. She is also the founder and director of the Henley Centre for Customer Management. In this episode Pro...
14 Okt 202118min
Tijana Dmitrovic - Contact Service - How To Build A Career In CX
Tijana Dmitrovic is the CEO of Contact Service based in Belgrade, Serbia. She started out in the industry as an agent and is now in the c-suite so how can more CX focused organizations offer a stronge...
7 Okt 202117min
Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX
Darren Arnold and George Todd are the founders of Intersect-HP in South Africa. Their mission is to create genuine employee engagement for customer service teams. Why do so many companies say they val...
30 Sep 202124min
Jo Causon - ICS - Building Back With Better CX
Jo Causon is the CEO of the Institute of Customer Service - she is based in London in the UK. The ICS is the UKs independent professional customer service body. They offer professional qualifications ...
23 Sep 202112min
Mark Trimble - Powerland - CX And The Cloud
Mark Trimble is a Senior Account Executive at Powerland based in Saskatoon, Canada. Powerland is an IT services provider focused on cloud-based services and they have extensive experience working with...
16 Sep 202116min
Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO
Vidya Ravichandran is President of Glowtouch Technologies, based in Louisville, Kentucky, US. GlowTouch is a strategic outsourcing partner, providing personalized contact center, business processing, ...
9 Sep 202122min
Greg Murphy - Instanda - CX And Insurance In The Cloud
Greg Murphy is the EVP North America of Instanda, he is based in Minnesota. The company provides SaaS cloud-based insurance policy admin services to insurance companies - allowing them to rapidly tria...
2 Sep 202118min
Gareth Richards - Help With My Visa! - Travel CX After The Pandemic
Gareth Richards is the co-founder and CEO of Help With My Visa! In this edition of the podcast, Gareth explains what travelers are looking for when applying for visas, how agencies supplying these do...
26 Aug 202119min
