2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory
Cognitive Copy and Ryan Strategic Advisory recently published the 2021 Offshore BPO Confidence Index. This research gauges BPO confidence in 12 global markets. The report authors Matt Kendall and Pete...
16 Dec 202113min
Gill Marchbank - ResQ - Building World Class Culture In EX & CX
Gill Marchbank is CEO and co-founder of ResQ, based in Hull, UK. ResQ is a customer service specialist that was recently named a 3-star company by the Best Companies organisation. This is an accredita...
9 Dec 202116min
Steve Gush - Sitel Group - Digital CX Now And In 2022
Steve Gush is the head of EXP+ solutions EMEA at Sitel. He is based in Edinburgh, Scotland. EXP+ is the digital solutions division of Sitel so in this episode Steve talks about how digital CX is chang...
2 Dec 202121min
Ian Jackson - Enshored - CX and e-Commerce for the giants and innovative startups
Ian Jackson is the CEO at Enshored, based in Los Angeles, California. Enshored is focused on innovative startups - especially e-commerce - but in this episode he talks to Peter Ryan about startup e-co...
25 Nov 202117min
Hui Wu-Curtis - SupportU - Impact Sourcing For CX
Hui Wu-Curtis is the COO at SupportU based in Phoenix, AZ. In this episode, she talks to Peter Ryan about CX impact sourcing and how it can be used domestically inside the US as well as internationall...
18 Nov 202121min
Tariq Alinur - Brayn CX - The Growth In Video Chat For CX
Tariq Alinur is the founder and CEO of Brayn CX, based in Miami. We have all become more used to using Teams and Zoom for work during Covid, but are customers now demanding video chat for service? Tar...
11 Nov 202122min
Tamar Ravelli - Talingual - How Is BPO Recruitment Recovering After Covid?
Tamar Ravelli Is an international recruitment consultant at Talingual, based in Belfast, Northern Ireland. Tamar is focused on multilingual recruitment in Europe so she is the ideal person to give an ...
4 Nov 202114min
Hailey Corr - Vistio - Best Practice In CX Automation
Hailey Corr is a senior marketing manager at Vistio. She is based in Puerta Vallarta in Mexico. Vistio's software helps agents inside contact centers deliver a better customer experience by guiding th...
28 Okt 202117min
