Megan Neale : Limitless Technology - How GigCX Will Redefine CX In 2021
GigCX is often compared to traditional contact centers or BPO, but there is an opportunity to re-think how customer service is designed throughout the entire customer journey. Megan Neale is co-founde...
15 Jan 202131min
Victor van Baal & Amahl Williams : SDS : CX Automation, Innovation and Transformation In 2021
Victor van Baal is the GTM lead and MD of Qelp at Sykes Digital Services (SDS) and Amahl Williams is a director of SDS. Victor is based in Amsterdam in the Netherlands and Amahl is based just outside ...
8 Jan 202124min
Analyst Views On CX In 2021 - Marianne Rutz, Stephen Loynd, Peter Ryan
In this final 2020 episode of CX Files, we brought together some leading CX experts and analysts to look at the key trends in 2020 and what might happen in 2021. Featuring: Marianne Rutz, founder of R...
30 Dec 202024min
Jonas Dahlberg - Transcom - CX In A Post-Covid World
Jonas Dahlberg is the CEO and President of Transcom. He is based in Stockholm, Sweden. Transcom has a team of over 26,000 people working across 22 countries using 33 languages. Jonas likes to say that...
23 Dec 202015min
Robèrt van Diem - 5CA - The Real Opportunities For WFH In 2021
Robèrt van Diem is the Senior VP of Operations at 5CA, He is based in the Netherlands. Robèrt has a long history leading operations at companies including Xerox and Conduent before his present role at...
18 Dec 202020min
Ian Sanders - CX For Ticketing And Events
Ian Sanders has had a long career in events and ticketing, most recently as the Senior Commercial Director at Ticketmaster in the UK. Ian is based in Manchester. In this episode, Peter Ryan talks to I...
11 Dec 202023min
Paula Kennedy-Garcia - Solv - Gig CX Is Already The New Normal
Paula Kennedy-Garcia is VP of Strategic Projects and Corporate Strategy at Concentrix. She leads the Concentrix Gig platform - Solv. In this episode, Paula gives an update on Solv, WFH, GigCX more gen...
4 Dec 202015min
Terry Rybolt - LiveXchange - CX + The Gig Economy = GigCX
Terry Rybolt is the Chief Revenue Officer at LiveXchange. He is based in Boston, MA. LiveXchange was one of the earliest Gig CX platforms and they continue to define the #GigCX environment. Terry rece...
27 Nov 202026min
