Kelvin Plomer - Jagex - Gaming And Managing Player Experience
Kelvin Plomer is director of player experience at Jagex, based in Cambridge in the UK. Jagex is well known for their classic RPG, Runescape, but they have several other games in their portfolio. In th...
14 Aug 202029min
Marcel Stroop - 5CA - The Difference Between Remote-Friendly And Remote-First Companies
Are you remote-friendly or remote-first? What's the difference? Trust and transparency to start with. Zoom Happy Hours are not going to make a difference if you don't build a culture that embraces eve...
7 Aug 202022min
Simon Dillsworth - Ember Group - The Gig Economy + WFH = GigCX
Simon Dillsworth is the Managing Director for Consulting at Ember Group, based in London, UK. Ember Group recently published a research paper on the opportunities around a combination of CX and the gi...
31 Juli 202017min
Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture
Merijn te Booij spent the past 4 years as the CMO of Genesys. Since last month he has been the EVP and GM for Employee Engagement. Genesys offers contact centre technology solutions from cloud to chat...
24 Juli 202026min
Lynda Arsenault - FDI Business Diplomacy - FDI and Investment In Regions For CX And BPO
Lynda Arsenault is a partner focused on investment attraction at FDI Business Diplomacy, based in Canada. CX, BPO, and Shared Services are all regularly involved in helping regions create jobs and boo...
17 Juli 202013min
Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for Western Europe. In the podcast, Julian talks about recent McKins...
13 Juli 202019min
CX Files - July 10 McKinsey episode will be with you on July 13
The CX Files episode for July 10 with Dr Julian Raabe of McKinsey will appear in your podcast app on Monday July 13. Sorry for the delay, but it will be with you soon! www.mckinsey.com www.linkedin.co...
10 Juli 20201min
Luuk Houtepen - SThree - Are Contact Centers Hiring More Tech Expertise?
Luuk Houtepen is the BD Director for SThree DACH and Chairman of APSCo Germany - The Association of Professional Staffing Companies. He is based in Munich. SThree is one of the largest global recruitm...
3 Juli 202011min
