CX Files

NOTE: Sound quality is below usual in this episode thanks to the conferencing system we were using having a 'muddy' effect on the sound - apologies... lesson is to call direct, not through conference ...

19 Juli 201914min

Felix Serrano is the co-founder and CEO of Activus Connect. The company is a certified women and minority-owned customer engagement organisation and they are operating across all of the continental US...

12 Juli 201914min

Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on t...

5 Juli 201930min

Ved Sen is a Digital Evangelist at Tata Consultancy Services (TCS). He is focused on digital strategy, acceleration and innovation and from his base in London he advises TCS clients on how to utilise ...

28 Juni 201925min

Evan Jones is the CIO of Youth Employment Accelerator, Harambee, based in Johannesburg, South Africa. He is also the National Board Chairman of BPeSA, promoting and advising the wider BPO industry in ...

21 Juni 201913min

Shai Berger is the CEO and co-founder of Fonolo, a technology company based in Toronto, Canada. Fonolo manages call-backs for contact centres eliminating the need for customers to wait on hold. In thi...

14 Juni 20199min

Rod Jones is a contact centre legend. Based in Johannesburg, South Africa, he has consulted and advised on contact centres for over 40 years. Contact Centre Helper magazine once called him the most tr...

7 Juni 201915min

Srikanth Iyengar is the Group CEO for Europe of Conduent, a major international business process service company with expertise in digital platforms and a technology-focused approach to customer exper...

31 Maj 201914min