Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations
Elona Ymeri is the service delivery manager at Assist Digital. She is based in Tirana, Albania. Elona spoke to Mark Hillary about the role of smaller BPO destinations. What can they offer that is hard...
30 Okt 202531min
Joanne Morrison - Outmarket - Modern Marketing For CX Brands
Joanne Morrison is the founder of Outmarket. She is based in Toronto, Canada. Outmarket is a specialist marketing agency that is focused on BPO and CX companies. Telling potential customers about your...
23 Okt 202530min
Miguel Familia - Wise BPO - A CX Visionary In the Dominican Republic
Miguel Familia is the CEO and co-founder of Wise BPO. He is based between the Dominican Republic and St. Petersburg, Florida, USA. Miguel has a long history in CX, but one year ago he decided to creat...
16 Okt 202535min
Discussion: CX In Georgia 🇬🇪
This week we have a group of CX and BPO experts who recently visited Georgia. This nation of 3.6m people is positioned on the Black Sea, at the intersection of Europe and Asia, and is working hard to ...
9 Okt 202536min
Traci Freeman - Connecting Africa For Global Business Services
Traci Freeman holds a number of roles, including as the managing member of Believe Consulting, but in this conversation we focused on her role as a partner of the Africa Federation of GBS Associations...
2 Okt 202533min
Kwame Agyei - Appoynt - From Accra with Service: How Ghana Is Powering SMB CX
Kwame Agyei is the founder and CEO of Appoynt. He is based in London, UK with operations in Ghana. In this conversation with Peter Ryan, Kwame tells the story of how and why he founded Appoynt during ...
25 Sep 202526min
Enea Dervishi - Simetrix Solutions - Is The Albania BPO Wave About To Break?
Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania. Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's B...
18 Sep 202515min
Remembering Gareth Pritchard
In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS ind...
16 Sep 202528min
