Delegation Gone Wrong? Here's How to Audit & Fix Operational Chaos
You didn’t build a business. You built yourself a job—with a title that sounds cooler than it feels. This episode is your wake-up call and your blueprint out.Emma Rainville is joined by Richard and Ti...
23 Dec 202510min
Team Building That Actually Works (Even for Remote Teams)
If you want a team that moves fast and solves problems, you need trust. And that doesn’t happen by accident.In this high-impact episode, Emma Rainville sits down with Tiago and Richard to unpack what ...
16 Dec 202512min
WAVE 2026: One‑Page Business Plan That Actually Works
Stop building your business on sticky notes. Instead build a plan that actually sticks past Q1.This episode walks you through Emma’s WAVE framework, a one‑page annual planning system that aligns your ...
9 Dec 202512min
Automation Butterfly Effect: How One CRM Error Crashed a Million-Dollar Launch
The systems you trust most might be the ones silently draining revenue.In this Special Ops episode, Emma Rainville sits down with Tiago and Richard from Shockwave to expose the hidden risks inside "wo...
2 Dec 20257min
How to Reduce Churn, Prevent Refunds, and Keep Subscribers for Life
Retention isn't just about keeping customers—it's about removing every reason they'd ever want to leave.In this episode of Special Ops, Emma Rainville is joined by Shockwave’s retention tactician Tiag...
26 Nov 202516min
From Zero to $3M: How to Monetize TikTok Without Going Viral
Viral isn’t the goal. Revenue is. Keenya Kelly joins Emma to show how introverts and experts alike are turning 30-second videos into 6-figure funnels.This week on Special Ops, Emma Rainville sits down...
18 Nov 202518min
What happens when there’s no one left to manage the founder?
In this tactical, no-fluff episode of Special Ops, Emma Rainville is joined in San Diego by Tiago and Richard from the Shockwave team to unpack the underestimated art of managing up. If your operator ...
11 Nov 202513min
How to Run Global Teams Across 6 Time Zones
What does it really take to run high-performance global ops? This episode takes you inside the war room of Shockwave Solutions’ daily execution machine.In this tactical edition of Inside the Ops Room,...
4 Nov 202515min
