Integrating Your CS Goals with Community
This week, Nicole Saunders, Director of Community at Zendesk talks with Jeff about how community can help bring value to the customer experience by bringing CS in as a strong content provider. Helps m...
23 Okt 202340min
Scaling CS: Tessa Thorburn with Loom
Another session in our Scaling CS series, Tessa Thorburn, Head of Customer Success joins Jay to talk about how her team at Loom has used scale to increase their efficiency and value to customer. From ...
16 Okt 202340min
Scaling CS: Mike Sasaki with Emburse
In this episode, Mike Sasaki, VP of Customer Success at Emburse talks with Jay about scaling CS. Not simply from a growth perspective, but a more important impact on profitability focus. From areas of...
9 Okt 202352min
Rolling Out Changes
Change is inevitable, but how a leader handles it can be the difference between success and failure. Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how...
2 Okt 202344min
Implementation is Not Onboarding
This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation Onboarding Implementation Ongoing Finite Period Measurement - Time to Value Measur...
25 Sep 202339min
Setting Priorities for Your Team
Sandy Yu and Jeff Breunsbach talk about the importance of priorities in this week's Gain Grow Retain podcast. Knowing that there can only be one priority at a time, how do you select what to focus on?...
18 Sep 202340min
Scaled CS: Daphne Lopes, Hubspot
Daphne Lopes, Principle Manager of CS at Hubspot joins Jay Nathan to talk about Hubspot's focus on meeting each customer at the right time with the right information through scaled CS. In this episode...
11 Sep 20231h 4min
How CS Leaders Can Adopt AI
This week Rohan Gupta and Gopal Srinivasan, Partners at Deloitte, join Jeff to talk about a hot topic: AI in Customer Success. Generative AI has made access more accessible for the average person, but...
4 Sep 202346min
