The Vault - Beyond the Traditional Thinking of Community
Mac Reddin, Founder and CEO of Commsor joins us in looking at how community can help companies adopt strategies that increase organic customer (and potential customer) relationships in a way that stre...
31 Okt 202239min
Building Enterprise Customer Success
Josh Levin, Manager of Customer Success at Honeycomb.io joins Jeff to talk about how his team built enterprise level customer success. Using a combination of Technical CSMs and Customer Architects all...
24 Okt 202240min
The Vault - Tending to Your Community
Brian Oblinger joins Jeff and Jay to talk about Community. What is the difference between Community and community? How does understanding the value of community help with resource growing? What does i...
17 Okt 202237min
Intersection of Customer Marketing and Customer Success
Tom Barragry, Product Marketing Lead at GetResponse joins Jeff to discuss how effective customer marketing strengthens the work of the CS team. He shares how the marketing team at GetReponse develops ...
10 Okt 202241min
You Should Be Building Your Customer Community
Joel Primack, Community Leader at Lattice walks us through community, taking a look at some of the types of communities and how to focus them to drive customer engagement and success. Using this info,...
3 Okt 202237min
The Vault - All Aboard the Community Hype Train
Back in April of 2021, Holly Firestone joined Jeff to talk about the importance of community to an organizaton. Listening to your customers is something that applies to many areas within an org, inclu...
26 Sep 202237min
Me, a Leader? My journey towards making a mark
Cris Sample (Head of Customer Success at Information Clearinghouse Inc) walks us through her career path where she navigated the work world and motherhood. In this session she shares some of the beha...
19 Sep 202231min
Talking Books by Jay and Kristi
Jay Nathan (CCO, Higher Logic) and Kristi Faltorusso (CCO, Client Success) pull a couple of books from their shelves to discuss and apply to Customer Success leadership. This week, they dive into two ...
12 Sep 202241min
