Dave Derington’s Journey From Music to Customer Education
Customer education shouldn’t stop at “You’re trained.” It’s just the start. What truly matters is whether a scientific approach to learning drives real outcomes, transforming how customers engage with...
5 Mars 42min
Customer Education As A Growth Engine
Customer education is evolving. But is it driving real business impact or just more training?In Arc 3 of Harald’s Curious Corner, I explore the connection between skills, customer education, and perfo...
4 Mars 1min
Hot Off the Press: Sentiment Survey Deep-dive
This is a special episode of Harald’s Curious Corner, recorded right as the L&D Global Sentiment Survey 2026 is released and the conversation across our field starts to shift. Instead of a typical int...
26 Feb 39min
I learnt where organisations fail with skills. Here’s what to avoid
Over the past few episodes, I’ve been chasing one big question with Koreen Pagano, Dr. Sandra Loughlin, Eran Vaisfailr, Matthew J. Daniel, and Samantha Murray: What does it actually take to build a sk...
19 Feb 22min
How to Create Agile Organisations with Skills and AI
Too often, skills-based initiatives are implemented without clear use cases or business impact in mind. In this episode, we challenge that approach.Many skills programs fail because they are disconnec...
12 Feb 40min
How to Build Experiences Users Actually Engage With
“How do you design learning and skills experiences people actually want to use?”A lot of skills and learning programs don’t fail because the content is bad. They fail because the experience feels like...
5 Feb 49min
Connecting Skills with Real-World Career Paths
Imagine if learning wasn't just about courses, but about unlocking real career opportunities through the right skills.In our previous conversation, we explored the overwhelming number of systems that ...
29 Jan 45min
Why Informal Learning Can’t Be Ignored
“How do we drive real skills transformation within a company?”That’s the question we explore in this episode with Eran Vaisfailr, former Product Owner of Learning and Development at Booking.com, now C...
22 Jan 53min
