For Better Customer Service, Offer Options, Not Apologies
Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apolog...
16 Jan 201827min
Why Leaders Should Make a Habit of Teaching
Sydney Finkelstein, a professor of management at the Tuck School of Business at Dartmouth College, encourages leaders to approach their direct reports like teachers. As Finkelstein explains, being a t...
9 Jan 201819min
Hiring the Best People
Patty McCord, Netflix’s former Chief Talent Officer, sees hiring as constant matchmaking. Building a team of people that gets amazing work done, she says, requires managers to really know what they ne...
2 Jan 201827min
Breaking Down the New U.S. Corporate Tax Law
Mihir Desai, a professor of finance at Harvard Business School, breaks down the brand-new U.S. tax law. He says it will affect everything from how corporate assets are financed to how business are str...
26 Dec 201726min
Making Unlimited Vacation Time Work
Aron Ain, the CEO of Kronos Incorporated, explains why unlimited vacation can be in the best interests of employees and the organization. He describes how his software company tracks requests for time...
20 Dec 201722min
How Technology Tests Our Trust
Rachel Botsman, the author of “Who Can You Trust?", talks about how trust works, whether in relation to robots, companies, or other people. Technology, she says, speeds up the development of trust and...
12 Dec 201719min
Box’s CEO on Pivoting to the Enterprise Market
Aaron Levie, the CEO of Box, reflects on the cloud storage company’s entry into the enterprise market. He was skeptical about pivoting away from consumers, and it was challenging. But by staying disci...
5 Dec 201718min
Why More CEOs Should Be Hired from Within
Claudio Fernández-Aráoz, a senior adviser at the global executive search firm Egon Zehnder, makes the case for finding a company’s next CEO inside the firm. But to find the best contenders, organizati...
28 Nov 201718min
