Apple’s privacy changes are here, are you ready?
Nicki Graham, Vice President of Marketing at Cendyn, and Robert Schimmel, Vice President of Product Management at Cendyn, detailed the impact of these privacy changes and how hotels can prepare for th...
17 Nov 202124min
How to succeed through recovery, lessons from retail and the airlines
As President, Sabre Hospitality Solutions, Scott Wilson has a global perspective of industry recovery, including how many hotels are thriving. Scott shares his insight including lessons to be learned...
2 Nov 202118min
Elevate the customer journey with excellent email and text
The pandemic has changed the way we live, and the way consumers purchase, moving everything even further online, including hotel bookings. So, it is more important than ever to ensure your web presen...
19 Okt 202117min
How all areas of hotel revenue management are evolving
Exploring the evolution of revenue management due to the impacts of the pandemic. Changes to the operations, the management and the systems. We discuss: How the revenue management function is changi...
26 Aug 202114min
Exceeding guests’ expectations in the contactless world
Guest expectations in a contactless experience have accelerated technology developments and how you can ensure you can continue to exceed guests’ expectations in the contactless world. We discuss: N...
30 Juli 202118min
How to put the guest experience at the centre of your value proposition
With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function? We discuss: The importan...
22 Juli 202123min
How positive leadership psychology is driving business success
COVID has taken a significant impact on hospitality people at all levels, and continues to challenge us in many ways, from the direct health complications to work and business pressures. As the world...
16 Juli 202119min
Wellbeing at the heart and soul of the guest experience at Banyan Tree
The pandemic’s widespread impact has supported the motivation of many people to lead healthier lifestyles for our physical and mental wellbeing. Banyan Tree are “democratising wellbeing” through the ...
8 Juli 20217min
