How Email‑to‑Case, Unified Routing, and Copilot Kill Shared Inbox Chaos
(00:00:00) The Night the Emails Died (00:00:39) The Crime Scene: A City of Unread Messages (00:02:35) The Wounds of Manual Triage (00:04:12) The Myth of the Heroic Agent (00:05:05) Enter the Autonomou...
11 Dec 202529min
Dynamics 365 Business Impact: How Small Architecture Changes Collapse Cycle Time and Turn Work into Progress
Most teams use Dynamics 365 as a filing cabinet. The real question is simple: does your system turn work into progress — or just store activity? In this episode of m365.fm, Mirko Peters shows how tiny...
11 Dec 202527min
Dynamics 365 Sales for Membership Management: How to Turn CRM into a Membership, Committee, and Partner Hub
(00:00:00) Dynamics 365 Sales as a Membership Platform (00:00:10) Repurposing Dynamics 365 Sales for Membership Management (00:01:16) The Platform Advantage Over Custom Solutions (00:04:12) Membership...
10 Dec 202535min
Stop Customer Service Chaos: The Dynamics 365 AI Fix
(00:00:00) The Fractured Support Inbox (00:00:05) The Broken Access Path (00:00:12) Autonomous Agents to the Rescue (00:00:39) The Hidden Costs of Manual Processing (00:02:42) Standardizing the Access...
10 Dec 202527min
Azure Quantum Hybrid for Real-World Scheduling and Routing
(00:00:00) The Quantum Optimization Autopsy (00:00:04) The Classical Optimization Crisis (00:01:39) Quantum's Unique Problem-Solving Approach (00:04:32) QAOA: A Hybrid Optimization Technique (00:09:43...
9 Dec 202529min
PowerShell Microsoft Graph API: No Modules, No Dependencies, No Limits
(00:00:00) The Future of PowerShell Scripting (00:00:24) The End of Modules (00:00:41) REST API: The Better Alternative (00:03:39) Token Acquisition Methods (00:04:48) The Core REST Pattern (00:05:34)...
9 Dec 202522min
Azure AI Foundry Multi‑Agent Systems: Planning, Collaboration, Tooling That Don’t Nuke Prod
(00:00:00) The Power of Multi-Agent Systems (00:00:32) The Limitations of Single-Agent Systems (00:02:32) Introducing Multi-Agent Systems (00:03:55) Roles and Responsibilities in Multi-Agent Systems (...
8 Dec 202525min
Intune Device Management: Why Your Endpoints Are Lying to You (and How Azure Fixes It)
(00:00:00) The Promise of Tune and Azure (00:00:37) The Limits of Intune Alone (00:00:57) The Seven Wounds of Unmanaged IT (00:04:05) The Power of Azure Integration (00:06:06) Automation: The Town Bel...
8 Dec 202528min
