Mastering CS: Candid Leader Insights

Mastering CS: Candid Leader Insights

Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions. Join me as we make every interaction count in the dynamic world of Customer Success!

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Avsnitt(74)

Ep 42 | Johnny Davies

Ep 42 | Johnny Davies

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jonny Davies, Head of Customer Success at Vixio. Jonny unpacks how he is reshaping CS at Vixio — from redefin...

12 Dec 202531min

Ep 41 | Sara Vera Cruz

Ep 41 | Sara Vera Cruz

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Sara Vera-Cruz Quintas, Customer Care & Success Manager at CargoFive. Sara shares insights from her multiface...

17 Nov 202529min

Ep 40 | Glenn Debattista

Ep 40 | Glenn Debattista

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Glenn Debattista, COO at BetStarters. Glenn shares how his sportsbook trading background shaped his leadershi...

16 Nov 202525min

Ep 39 | Jeroen Kuiper

Ep 39 | Jeroen Kuiper

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jeroen Kuiper, Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and ...

15 Nov 202528min

Ep 38 | Grant Dutton

Ep 38 | Grant Dutton

In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Grant Dutton, VP of Customer Success at Submittable. They discuss building exceptional CS teams, driving customer retention ...

14 Nov 202518min

Ep. 37 | Porter Williams

Ep. 37 | Porter Williams

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Porter Williams, VP of Customer Success at BrightHire, to discuss how past experiences influenced his CS phil...

13 Nov 202530min

Ep 36 | Aaron Spence

Ep 36 | Aaron Spence

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Aaron Spence, Head of Customer Success at NoFraud, to discuss how his past experiences shaped his approach to...

12 Nov 202533min

Ep. 35 | Bettina Berger

Ep. 35 | Bettina Berger

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Bettina Berger, Head of Customer Success at TalentAdore, to discuss her journey in CS and how she keeps her t...

20 Dec 202432min

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