The evolution of customer care: AI and the Gen Z effect
With the coming of age of Gen Z—both as customers and new entrants to the workforce—customer demands are changing. At the same time, the arrival of generative AI (gen AI) is changing the way contact c...
22 Maj 202425min
When failure is an option: How to foster innovation and learning across your organization
Achieving operational excellence takes practice. But in high stakes operations, practice could prove costly—or even dangerous—if things go wrong. In this episode of McKinsey Talks Operations, host Dap...
30 Apr 202420min
There is no normal: An operations year in review
As 2023 draws to a close, it has become increasingly apparent that there is no ‘normal’ for Operations leaders. Join hosts Christian Johnson and Daphne Luchtenberg as they take a look back at the year...
4 Dec 202329min
Generative AI in Operations: Capturing the value
Generative AI is continuing to dominate C-suite conversations across sectors. Organizations are starting to understand its transformative potential across the operations value chain, but just what wil...
27 Nov 202321min
Navigating the new normal: Operations insights for 2024
Join us in this episode of "McKinsey Talks Operations" as host Daphne Luchtenberg sits down with senior partners at McKinsey & Company, Daniel Swan and Axel Karlsson, to explore the ever-evolving glob...
13 Okt 202322min
Manufacturing Africa's future: Jobs, growth, and sustainability
The manufacturing sector and associated operations have the power to drive an economy forwards. This episode of McKinsey Talks Operations looks at the critical role of production in Africa's growth an...
18 Sep 202320min
Unlocking Operational Evolution: The Zero-Basing Philosophy
Zero-basing could be said to have an image problem, with a perceived sole focus on cost-cutting. This episode of McKinsey Talks Operations dispels some of the myths about this approach and looks at ho...
1 Sep 202322min
Reset + Reimagine: The role of generative AI in SG&A success
In this episode of McKinsey Talks Operations, recorded at McKinsey’s recent CFO forum in partnership with Inside the Strategy Room, host Daphne Luchtenberg talks to Matt Jochim and Martin Rosendahl, p...
31 Juli 202321min
