80. (Recorded Live) How Happy Employees Create Better Retail Customer Experiences | NRF APAC 2025
In this special episode recorded live at NRF APAC 2025 in Singapore, Paula Macaggi sits down with Panchalee Weeratammawat, Chief People Officer at Central Retail Group, and Mia Anderson, GM of Retail ...
29 Juli 202523min
79. Mecca Brands' CRO, Ian Burl: "The way you make an experience better is by thinking about emotion."
In this episode recorded in Singapore for NRF APAC 2025, Paula Macaggi sits down with Ian Burl, Chief Retail Officer at Mecca Brands, Australia's leading prestige beauty retailer. Ian shares how Mecca...
22 Juli 202537min
78. DingDong Fresh's VP, Shaoming Yang: “We digitized everything and all decisions are made by AI.”
In this episode, Shaoming Yang, VP of DingDong Fresh, shares how the company is transforming grocery retail in China through a deeply integrated, AI-powered model. From operating over 1,000 dark store...
15 Juli 202524min
77. Myntra's CEO, Nandita Sinha: "Myntra is shaping the Indian fashion market."
India is one of the fastest-growing retail markets in the world, and at the center of its fashion and lifestyle revolution is Myntra, one of the country’s largest e-commerce platforms. In this episode...
8 Juli 202527min
76. Lotte Retail's Group CEO, Sam Kim: "In Korea, there is no online or offline, there is just shopping"
Retail in APAC Series with NRF APAC 2025: KoreaRetail in South Korea doesn’t look like retail anywhere else. With over half of all shopping happening online, the line between digital and physical has ...
1 Juli 202533min
75.NRF APAC 2025: What Asia-Pacific Is Teaching the World About Retail
In this special episode recorded live at NRF APAC 2025 in Singapore, Paula Macaggi kicks off a six-part series exploring the boldest innovations and biggest challenges shaping retail across Asia-Pacif...
24 Juni 202517min
74. Tony's Chocolonely's Head of North America, Dusan Vujovic: “Transparency isn’t a marketing strategy. It’s a responsibility.”
In this episode, Paula Macaggi sits down with Dusan Vujovic, Head of North America at Tony’s Chocolonely, to explore how the Dutch-born chocolate brand is rewriting the rules of ethical business in th...
17 Juni 202532min
73. Vitamin Shoppe's COO, Andrew Laudato: "IT teams have to earn the right to innovate"
In this episode, I sit down with Andrew Laudato, COO of The Vitamin Shoppe, a leading U.S. health and wellness retailer with 650+ stores, to explore how great IT teams are built, why innovation starts...
10 Juni 202531min
