Oracle University Podcast

Wouldn’t it be great if you could practice your Oracle Cloud Apps implementation in a safe, controlled lab environment? Well, now you can!   Join Lois Houston and Nikita Abraham, along with Bill Lawson, as they discuss the new Applied Learning for Fusion Cloud Applications Implementation projects, which provide practical use cases and business scenarios that you can work through to apply the concepts you’ve learned and expand your skills.   Oracle MyLearn: https://mylearn.oracle.com/ Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ Twitter: https://twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, Sujatha Kalahasthi Raju, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript:   00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started. 00:26 Nikita: Hello and welcome to the Oracle University Podcast. I’m Nikita Abraham, Principal Technical Editor with Oracle University, and with me is Lois Houston, Director of Innovation Programs. Lois: Hello everyone! In our last episode, we spoke about HCM business processes and learned about the Talent Life Cycle. Today, we’re going to take a look at some related training that’s just launched in our Cloud Learning Subscriptions. This new training was developed based on requests from our customers and partners. You asked, and we listened. 00:58 Nikita: We’re joined by Senior Director of Cloud Applications Product Management, Bill Lawson, who you’ve heard from before, and he will be telling us all about this exciting new program. Lois: Bill, we’re so happy you’re back with us today. So, as I mentioned, this new program was a direct result of customer and partner feedback. Can you tell us a little bit more about how that happened and what this new training is all about? 01:20 Bill: I’m happy to be back as well, Lois. And very excited to share details about the Applied Learning for Fusion Cloud Application Implementation projects that are now available. And you’re correct. This was in direct response to requests we received from our customers and partners. As you’re aware, we hold quarterly feedback sessions with some of our strategic partners and customers, and one thing we heard was the need to have some practical applications of concepts learned in our implementation courses. 01:46 Bill: So, we got our subject matter experts on the task and challenged them with creating some real-world scenarios that students can work through in our hands-on lab practice environments. In these scenarios, students will work their way through examples of some of the decisions and configurations that they and customers might need to go through in an implementation of Oracle Cloud Applications. It’s a great way to expand your skills and apply the concepts you’ve learned in implementation classes in a safe, controlled lab environment. Then, you can take that back to your workplace and apply that knowledge in your own implementation projects. 02:19 Nikita: Wow, that’s really cool, Bill. And how exciting that we’re taking feedback directly from our customers and developing the training that they are asking for.   Bill: Yes, Niki, it is. And we’re planning to continue that listening program in our Oracle University Learning Community. We’ve launched an Idea Incubator and we’re looking forward to hearing from our members about their content ideas and suggestions. Who knows what new types of courses will come out of that?   02:43   Lois: It’s another great reason to join the Community for sure.   Bill: Indeed, it is.   Nikita: Ok, Bill, back to the Applied Learning for Fusion Cloud Application Implementations program. Who is this training best suited for?   Bill: Well, Niki, it’s really aimed at those people who are going to be actively involved in an Oracle Cloud Apps implementation. So, your solution consultants, implementers, administrators, project teams, etc. etc.   03:07   Nikita: And can you give us an example of what one of these projects looks like?   Bill: I sure can, Niki.    One of the new Applied Learning Implementation projects is centered around Fusion Enterprise Structures & General Ledger in the ERP space.   In the project scenario, we follow a fictional company, which is a startup that has decided to implement Oracle Fusion Cloud Financials to streamline their business processes while taking advantage of the latest functionality Oracle Cloud Applications has to offer.   The case study outlines the business requirements of the company and then provides a challenge to the learner. The student must determine how these requirements would be met within the application, complete the setup and configuration, and validate that they’ve done it correctly. 03:48   Lois: That’s really neat. So essentially, it’s mimicking a business scenario that you may come upon in a conference room pilot during an implementation and would have to configure using Fusion Applications.   Bill: Right, Lois. Providing a practical business scenario based on the customers’ requirements for the student to configure a solution in a safe practice environment. The student will be prepared to tackle the scenario based on the foundation of knowledge they’ve gained when they completed the implementation learning path training in the learning subscription or during their previous implementation experience.   04:22   Have an idea for a new course or learning opportunity? We’d love to hear it! Visit the Oracle University Learning Community and share your thoughts with us. Your suggestion could find a place in future development projects. If you’re already an Oracle MyLearn user, go to MyLearn to join the community. You will need to log in first. If you’ve not yet accessed Oracle MyLearn, visit mylearn.oracle.com and create an account to get started.    04:51 Nikita: Welcome back. Ok, Bill, so the students do this setup. How do they know it was done correctly? What if they get stumped and don’t know what to do?   Bill: If they’re completely stumped, then it’s probably a good indication that they need to revisit the training and check that they understand the core concepts. But once they’ve completed the challenge, there will be a solution video in which our SME will walk through one of the possible solutions. Bear in mind, there may be more than one solution that is possible. We will show one possibility, but learners may opt for a different route when they approach the challenge. And that’s ok. We want people to be able to explore the options and learn while they’re doing so.   05:28 Lois: And all of this is done within MyLearn and the lab environments provided to our learning subscribers, right?   Bill: That’s correct, Lois. This content is available to our MyLearn subscribers. The projects are included as part of the Cloud Applications Implementation training. So, if you go to mylearn.oracle.com and search by the phrase “Applied Learning,” you will find all the applicable learning. You can also search by “Implementer” to see the Implementation training that is available. Applied learning projects will be part of this implementation training. The content is available on a paid subscription basis only, but very well worth the investment if you’re in the middle of an Oracle Cloud Apps implementation. If you already have a subscription, you can dive right in and give one of our projects a try. 06:12   Nikita: Bill, where are these Applied Learning scenarios found? Is it only for General Ledger?   Bill: No, Niki, it’s not. We’ve got Applied Learning projects available for 10 of our most popular product areas, such as General Ledger, Payables, Receivables, Project Management, Accounting Hub, Global Human Resources, Talent Management, Recruiting, Inventory, and Procurement.   Lois: So, we’re covering all the bases here – ERP, SCM, HCM…   Bill: Exactly.   06:42 Lois: Is there anything else we should know about the Applied Learning program? Bill: Well funny you should ask, Lois, because one of the unique things we’re doing with this new program is we’re offering the opportunity to engage with other people who are completing the project via a discussion in the Oracle University Learning Community.   Lois: You knew that was a loaded question, right?   Bill: Haha, I sure did. You’re the champion of our Community.   So, in the Community, people can ask questions, share their solutions, and more. It’s a great way to expand the learning experience and see how other people approached those same scenarios based on their knowledge and experience.   07:13 Nikita: And if people have ideas for other Applied Learning scenarios, what should they do?   Bill: They can always suggest those in the Idea Incubator in the Community, Niki.   Lois: Yep. The Community has a lot of great things to offer. If you’re not a member, you should join today by accessing it via mylearn.oracle.com.   07:29 Nikita: Thank you so much, Bill, for coming back to talk to us about the Applied Learning program. I really think it’s such a great new resource for our learners. Bill: I’m always happy to be here with you ladies. Thank you for having me. Lois: Thanks Bill. Ok, next week we’ve got another great topic lined up. If you followed along with some of the announcements at Oracle Cloud World, you’ll know that we launched a new certification and training path centered around Artificial Intelligence. Next week, we’ll be talking with Rohit Rahi to learn more about this free training that is available, in an episode we’re calling AI for Everyone. You won’t want to miss that. 08:03 Nikita: And if you want to learn more about these Applied Learning projects, visit mylearn.oracle.com. Lois: Right, Niki. So that’s all for today. Until next time, this is Lois Houston… Nikita: And Nikita Abraham, signing off! 08:15 That’s all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We’d also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

10 Okt 20238min

In this episode, hosts Lois Houston and Nikita Abraham talk about the Talent Life Cycle with Cloud Delivery Lead Nigel Wiltshire. They discuss how organizations can nurture their employees' skills, help them set goals that align with business objectives, support their desired progression, and promote a happy work-life balance.   Oracle MyLearn: mylearn.oracle.com Oracle University Learning Community: education.oracle.com/ou-community LinkedIn: linkedin.com/showcase/oracle-university/ Twitter: twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript: 00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started. 00:26 Lois: Hey there! Welcome to the Oracle University Podcast. I’m Lois Houston, Director of Product Innovation and Go to Market Programs with Oracle University, and with me is Nikita Abraham, Principal Technical Editor. Niki: Hi everyone! Last week, we spoke about the Reward Life Cycle, which is the fourth life cycle in the overall HCM Business Process, with our Cloud Delivery Lead Nigel Wiltshire. Nigel is back with us today to talk about the last life cycle, Talent. 00:55 Lois: We’re wrapping up this discussion on HCM life cycles today so if you’ve just joined us, be sure to check out the prior episodes this season as you’ll want to get the full picture of the entire HCM business process flow. Hi Nigel! Thanks for agreeing to pop in one last time (this season that is!) to take us through these HCM business process life cycles. 01:16 Nigel: Thank you for having me again. Lois: So, let’s get right down to business here. What is the Talent Life Cycle? Nigel: The Talent Life Cycle contains all the processes that serve to manage and promote an employee’s career growth. Niki: And what are the processes that make up this life cycle? 01:30 Nigel: Well, Niki, there are four business processes that make up the Talent Life Cycle: Goal Setting to Performance, Talent Review to Succession, Career Planning to Development, and Employee Insight to Work Life Balance. The Goal Setting to Performance process covers the two main aspects of Talent Management:  Performance Goals and Performance Reviews. 01:50 Nigel: The second process, Talent Review to Succession, allows for managers to review the overall performance and potential of each of their employees. This is to ascertain how the employees are progressing through their career and whether there are any steps that need to be taken to address any challenges that the employee may be having with their performance and/or potential. And on the flip side of that, whether there are any actions or recommendations for career progression for their higher performing employees. 02:15 Nigel: Now the Career Planning to Development process centers around the career progression and opportunities for the employee, and there are a couple of main activities that support this venture.  The first is the Career Plan or Path, which is where the employee seeks out the roles that they are interested in pursuing, whether that is in the same field of work, a sideways move, or something completely different. To support this, the employee would create a Development Plan, with goals to support their desired progression. These goals can be designed to support their existing role, to help them pursue another role, or could simply be something personal, such as learning a new language, which is not necessarily related to their employment. 02:53 Nigel: The fourth and final process is Employee Insights to Work Life Balance. Happy employees are productive employees, in the same way that a happy workplace is one that employees are happy to get out of bed for in the morning. To promote this, organizations can invoke activities that support a happy work life balance. These activities could be Wellness Programs, Fun Competitions, Volunteering Projects, and Recognition Awards. 03:16 Lois: Circling back to the first of those processes, what relationship do performance goals have with performance reviews? Nigel: Although goals and performance reviews can be seen and operated independently, they are intrinsically linked. If you think about what an employee’s performance review is designed to address, which is to evaluate the employee over a set period (usually a year), we have to consider what it is we are evaluating. In most organizations, this comes in the form of two elements: the employee’s competencies and their goals. So, for each of the goals that are assigned to the employee, we have to consider whether they have achieved them to the satisfaction of the organization. 03:53 Niki: Now, where do these goals originate from? Nigel: They are often assigned to the employee through their management hierarchy, which ensures that the goals that the employee has to complete are in line with and support business objectives. Having said that, a lot of organizations allow employees to add their own goals, and as I mentioned previously, these goals could support their current role, a role they wish to pursue in the future, or indeed personal goals for their own growth. It’s a combination of these that are subsequently evaluated alongside their competencies. 04:22 Lois: Ok, then. Nigel, you mentioned that another aspect of the employee’s evaluation is their competencies. Can you please tell us a little bit more about these?  How are they different from the employee’s goals? Nigel: Absolutely. While a goal is there to support the growth of the business, employee competencies are designed to ensure the employee themselves are up to scratch, in terms of their job. So it will test for such things as their qualifications (e.g. Do they have an up-to-date qualification and/or license to do the job they do – such as a heavy goods vehicle licence for hauliers or maybe a level of language, whether it’s spoken or written to support a translator role). However, that is only one side of the story. Competencies are also designed to ensure that the employee adheres to company standards, such as Communication Skills, Ability to Adapt, and Follows Company Values.  Yes, you could say that these can also be a requirement for certain jobs (e.g. Communication Skills for instructors), but it is also something that would be needed to interact with other members within the organization at various levels, such as a basic level to interact with other employees, but a more advanced level when interacting with the Board of Directors. 05:29 Niki: Nigel, earlier you mentioned that performance reviews are conducted over a set period, and you said that it’s an annual process. Are there any other times when an employee could be evaluated? Nigel: Of course. The annual or focal review is the one that most people recognize. However there are many types of reviews as well as many periods that a review could cover. For instance, some organizations have a half yearly review as well as the annual review, usually referred to as an interim review.  05:57 Nigel: Other review types may come in the form of PIPs or Personal Improvement Plans for poorly performing employees; Check Ins, used mostly for new employees within their first few months, but also for field operations where the employee and managers do not tend to see each other from one month to the next; and then we have Ad Hoc. These, as the name implies, happen as required, for whatever reason, and do not tend to have a specific time frame. They not used often though as most organizations like the review to be more structured. Now, the results from all of these are often taken forward to the main review, and serve as a guide to how the employee has fared over the year. The main advantage of interim reviews is that any development needs are identified early and can be addressed straight away. 06:39 Working towards an Oracle Certification this year? Grab all the help you can get! Attend a cert prep live event in the Oracle University Learning Community. And once you’re certified, don’t forget to visit our exclusive forum for Oracle-certified users. If you are already an Oracle MyLearn user, go to MyLearn to join the community. You will need to log in first. If you have not yet accessed Oracle MyLearn, visit mylearn.oracle.com and create an account to get started.  07:14 Niki: Welcome back! Nigel, what steps do organizations take to ensure they maintain operational integrity when they know key personnel are planning to leave, especially due to retirement? Nigel: Succession Planning is the practice where organizations develop employees to a point where they can move or be promoted to a position that is suddenly left vacant. This is especially critical for those positions that would leave the organization vulnerable and/or less able to operate adequately. 07:42 Nigel: Typically, each employee identified as a potential replacement will be given a ranking based on several factors, such as their Performance Score, their Potential, and Expected Readiness Time Frame. And a combination of these, as well as other factors, will rank the employee in terms of who is most suitable to take over, down to who is least likely to succeed the current incumbent. Of course, things change over time and these succession lists have to be constantly managed and altered accordingly. For instance, maybe one of the employees identified as a potential successor doesn’t want to be considered or maybe one or two of them leave the organization, and as employees gain more experience, they move up or down the list relative to other potential successors. 08:23 Lois: I understand that employee suitability for a job or position can be based on how the managers within the organization perceive the employee’s performance and potential. But that can be subjective, right? An organization could be in hot water if they rely on this approach alone. So, how does a system like Oracle Fusion Cloud help to show objectively, which Jobs and Positions an employee is suitable for, and how does it identify gaps in employee knowledge or experience? 08:52 Nigel: Wow, that’s such a meaty question, Lois. OK, so many systems these days have functionality that allow employers to record what attributes are required by any potential employee, to fulfil a job or position successfully. These attributes include Competencies, Qualifications, Languages, Licences, and many more, and what they do is create Model Profiles, which are the list of attributes needed for the job or position. At the same time, organizations are able to record which attributes the employee already has, and these are called Person Profiles. 09:25 Nigel: By comparing one against the other, it is easy to identify whether an employee (or potential candidate if used with Recruiting) is suitable for a job and which attributes are missing that the employee does not have. Now the upshot of this is that not only can the employer slot the right person into the right job, but it can be used to identify what gaps the employee needs to plug, should they wish to pursue an alternative job type, or move up the chain of command. 09:48 Niki: Well, I think we’ve come to the end of our focus on HCM business process life cycles. Thank you so much, Nigel, for taking the time to be our guide through this journey. Nigel: Thanks for having me. I’ve had a great time with you two. 10:00 Lois: If you missed any of our earlier episodes this season, you should go back and check them out to get a broad view of these business processes. We’ve had one episode on Oracle’s business process training in general and we also had Nigel with us these last few weeks, taking us through each HCM business process life cycle. So it’s a great time for a refresher! We’ll be taking a break from our business process training next week to look at some training that’s just launched in our Cloud Learning Subscriptions. But more on that soon. Until then, this is Lois Houston… Niki: And Nikita Abraham, signing off! 10:37 That’s all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We’d also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

3 Okt 202311min

In this episode, hosts Lois Houston and Nikita Abraham talk to Cloud Delivery Lead Nigel Wiltshire about the Reward Life Cycle, which centers around the compensation that is given to an employee, and how it is paid and processed.   Compensation, in this case, is not restricted to the salary that is paid to an employee but includes bonuses, stocks, medical insurance, and other benefits.   Oracle MyLearn: https://mylearn.oracle.com/ Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ Twitter: https://twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript: 00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started. 00:26 Lois: Hi there! Welcome to the Oracle University Podcast. I’m Lois Houston, Director of Product Innovation and Go to Market Programs with Oracle University, and with me is Nikita Abraham, Principal Technical Editor. Nikita: Hi everyone. Last week, we discussed the Employee Life Cycle, the key players involved, and the tasks that come under it. 00:47 Lois: Right, Niki. And if you missed any of the earlier episodes in this season, you’ll want to catch up so you can get a full picture of the HCM business processes. Today, we’re going to discuss the next HCM business process life cycle, the Reward Life Cycle, with our Cloud Delivery Lead Nigel Wiltshire. Hi Nigel, welcome back. Are you tired of talking to us yet? 01:09 Nigel: Hi Lois. Hi Niki. Haha! No, I’m never tired of discussing this topic. Nikita: So Nigel, let me start by asking the question of the day, what is the Reward Life Cycle? Nigel: Niki, if I was asked to describe the Reward Life Cycle in as few words as possible, it would be something along the lines of “The Employee’s Total Worth.” 01:26 Lois: OK. That’s definitely a few words. What do you mean by that? Nigel: This life cycle centres on the compensation that is given to employees and how that compensation is processed and paid. Now, when I say compensation, I’m not just talking about the salary that is given to them for the job they do. This also includes other compensation such as bonuses, stock, and other incentives.  01:47 Nigel: It also encompasses any benefits that are afforded to the employee, which are often funded by the employer, such as Medical Insurance, Dental Insurance, Vacation, Income Protection, and many more. Like I was saying, these benefits are often paid for by the employer and are generally referred to as “Benefits in Kind,” which, depending on country-specific legislation, are often taxable. Some benefits come with various levels of cover that the employee can opt into, such as to cover their spouse or family. These additional options often come with a requirement for the employee to contribute. This is why I referred to it as “The Employee’s Total Worth.” As an example, let’s say an employee’s base salary is US$60,000 per year. On top of this, they also receive bonuses that equate to US$20,000 per year, and have a benefits package paid for by the employer that is worth US$8000 per year. In essence, the employee’s worth comes out at a whopping US$88,000 each and every year. 02:44 Nikita: OK, so bringing the conversation back to HR business processes, Nigel, how many processes make up the Reward Life Cycle? Nigel: There are four: Benefits to Payroll, Time Collection to Payroll, Reward Planning to Targeted Compensation, and Payroll to Payment. Lois: So, can you tell us a little more about each of these? 03:05 Nigel: Sure, Lois. The “Benefits to Payroll” process allows organizations to configure and manage benefit programs. As I was saying earlier, these could include Medical and Dental Insurance, Life and Income Insurance, Savings Schemes, and even the ability to purchase additional vacation time, over the core entitlement. A lot of these are country specific, but in general, they are options that an organization provides, and depending on the level of cover either bear the total cost, or require the employee to contribute to the costs. In the case where the employee needs to make contributions, these deductions are processed by payroll. The second process, “Time Collection to Payroll.” This is the mechanism used to report the time that an employee has spent on various work-related activities. This could be regular time, overtime, time spent on specific projects, and even time spent for an absence from work, all of which could affect the amount of pay an employee receives. This again has to be passed to payroll for processing and payment or adjustment. Some organizations don’t operate this way as their employees get a regular salary regardless of what they do during their working day, and sometimes this will depend on the legislation.  Some employees may need to submit a time card in order to be paid, others may not and will just get paid their periodic pay regardless of how they spend their time. 04:22 Nigel: Now I want to talk a little about “Reward Planning to Targeted Compensation.” If everyone got paid the same, regardless of the job they did or length of service and so on, life would be very simple for the people who have to work out how much to pay an employee. Alas, this is never going to be the case, and rightly so. That’s why there has to be mechanisms in place to establish what a job and or/person is worth, which can be influenced by numerous factors. 04:46 Nikita: And what sort of factors are we talking about, Nigel? Nigel: A technical job would typically pay more than a non-technical job, managerial jobs would typically attract a higher salary than an individual contributor job, and so on. But it is very rarely as cut and dried as that because you could also take years of service and experience into account. This process takes into consideration that compensation is not just about Base Salary. It could encompass incentives, such as Bonus and Commission, which are awarded to individuals for various reasons, such the job they do or where they work, or even how the company is performing. 05:19 Nigel: And the final process is “Payroll to Payment.” Essentially, this is the bit where we actually process all the compensation contributors, such as Salary, Benefits, Absences, and Time Cards, and work out the employee’s periodic net pay, which we subsequently send to their bank as a direct deposit or issue a cheque. Now, that all sounds nice and simple, but actually, when using a payroll system, such as the one we have in the Oracle Cloud, there are a lot of configurations that have to occur for that process to do its thing and get the right amount to the right person. We’re talking about Bank Accounts, Elements, Payroll Definitions, Payment Methods, Costing Structures, Balance Definitions, and many more. Then, of course, somebody has to push the button to start the process, cross their fingers that everything is configured as it should be, and breathe a sigh of relief when everything slots into place and every employee gets paid as expected. 06:16 The Oracle University Learning Community is a great place for you to collaborate and learn with experts, peers, and practitioners. Grow your skills, inspire innovation, and celebrate your successes. The more you participate, the more recognition you can earn. All of your activities, from liking a post to answering questions and sharing with others, will help you earn badges and ranks, and be recognised within the community. If you are already an Oracle MyLearn user, go to MyLearn to join the community. You will need to log in first. If you have not yet accessed Oracle MyLearn, visit mylearn.oracle.com and create an account to get started. 06:55 Nikita: Welcome back. Nigel, since you brought up Base Salary, let’s talk about it a little more. How do employers determine how much someone gets paid? Nigel: Interesting question, Niki. There are many factors that influence the amount of salary that employees are paid. For some organisations, such as those tied to government and public service, salaries are typically laid down through official channels and there is very little to no scope for salary negotiations, and this is because the money is coming from public funds, such as taxes. So there has to be a strict structure for compensation levels and amounts. Having said that, there are some jobs within the government sector that do advertise salary ranges, so there is little wriggle room for negotiations based on the applicant’s experience and knowledge.  07:40 Nigel: For a lot of privately-owned organisations, it tends to be more fluid and salary negotiations are more common. This is why you will often see jobs advertised with the phrase “Salary Negotiable” rather than the actual salary, or you will see the salary range on offer being displayed. Of course, the employer has an idea about the salary they would like to offer based on the job being advertised, and the applicant will already have an idea about what amount they would like, based on previous jobs, or research they have conducted. It’s just a matter of how well the applicant can convince the company about how much they are worth. Of course, if the employee ends up asking for a ridiculous amount, the company will just walk away, so it would not be in the interest of the applicant to go into the conversation with an unrealistic expectation. 08:23 Lois: Nigel, I know some private organizations have a more structured approach to salary levels for each job. How do they set this up? Nigel: You’re absolutely right, Lois. Some organizations use an evaluation system that allows them to score jobs and positions based on a series of criteria, such as Know How, Accountability, and Problem Solving. The overall score is then used to help set a salary, or salary range for the job. For instance, you would expect a managerial job to have a higher score for criteria such as Accountability than those jobs performed by employees within their team. However, it is not always so clear-cut. Let’s say, for instance, that you have an individual contributor level job that is very technical. The scores for Know How and Problem Solving could be way higher than the manager job, so the overall score could end up being higher than the manager job, therefore attracting a higher salary. 09:14 Lois: Interesting. Speaking of salary, let's move on to the processing of payrolls. We know that different countries have different rules when it comes to the processing of many payroll items, like taxes, social security, and the absence adjustments. How do systems like Oracle Fusion Cloud deal with this, especially for global organizations? Nigel: This is achieved in just three words - Legislative Data Groups. And before you ask, let me expand on that. Lois: Yes, please! 09:41 Nigel: As you quite rightly pointed out, different countries (or legislations) calculate and process certain things differently. And the one that stands out the most is taxes. For example, in the US, there are different layers of taxation for salaries, the main ones being Federal and State. Compare that to somewhere like the UK, which only taxes salaries at one level, and we don’t have different rules for the various counties within the UK.  In addition to that, the amount the employee is taxed is usually tied to the level of income, so the more you are paid, the higher the tax rate. And, of course, these bandings are not the same across legislations. 10:16 Nigel: Now due to how complex the rules for these levies tend to be, and how frequently the rules can change, Oracle takes care of the configurations for you, through the quarterly product releases, and provides a way of accessing the right rules for the right legislation. We call them Legislative Data Groups. Having pre-set legislative rules makes it easy for organizations to configure many payroll items within the Oracle Cloud. By simply associating the appropriate Legislative Data Group with the relevant parts of the business, the system will automatically know how to process such things as taxes and social security for any employee who is employed in each part of the business. 10:54 Nikita: Sticking with Payroll for a bit, I know that in some organizations, employees are paid for the work they complete, including overtime, only after they have reported that information. What mechanisms do organizations typically have to allow employees to submit this information? Nigel: Funnily enough, although ultimately the payments are processed and paid through the payroll mechanisms, this question actually relates to time and labor. Some organizations will use time cards for the purpose of reporting time. This relates to the “Time Collection to Payroll” part of the HR business process. These days, with most systems, the onus is on the employee to report time, which then goes to their manager for approval, and ultimately ends up with Payroll for processing. 11:36 Lois: So, will employees have to remember to go into the system and complete or submit a time card each week? Nigel: It depends. For some organizations, yes the employee would need to do that, but for others, the system can be configured to retrieve the information from an external source, such as a card reader, a biometric scanner, or even a kiosk at the reception (or canteen) where employees can clock in and clock out using buttons, having first been identified using facial recognition. We are in the 21st century after all and technology has come a long way in the last few decades. 12:06 Nikita: Well, I think we’ve covered everything under the Reward Life Cycle. Thank you for joining us today, Nigel. We’re learning so much from you. Nigel: Happy to be here with you guys. Lois: Don’t forget to catch up on this season’s previous episodes, including an overview of the entire business process training program offered by Oracle University and the prior HCM life cycles Nigel has shared with us. For more information about the HCM business processes, you can also visit mylearn.oracle.com. Next week, we’ll cover the final HCM life cycle - Talent. Until then, this is Lois Houston… Nikita: And Nikita Abraham, signing off! 12:45 That’s all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We’d also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

26 Sep 202313min

During an employee’s tenure in an organization, they may experience different situations or have varying demands—they may get promoted, apply for leave, or get transferred to another team, for instance. Clearly, hiring employees is just the tip of the iceberg. Managing them requires a lot more work.   In this episode, hosts Lois Houston and Nikita Abraham, along with Cloud Delivery Lead Nigel Wiltshire, take a closer look at the Employee Life Cycle, which pertains to how employee information, separation, and absence are dealt with.   Oracle MyLearn: https://mylearn.oracle.com/ Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ Twitter: https://twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript: 00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started. 00:26 Lois: Welcome to the Oracle University Podcast. I’m Lois Houston, Director of Product Innovation and Go to Market Programs with Oracle University, and with me is Nikita Abraham, Principal Technical Editor. Nikita: Hi everyone! Last week, we spoke about the Applicant Life Cycle, which is the first in the overall HCM business process life cycle, with our Cloud Delivery Lead Nigel Wiltshire. Nigel joins us once again today to talk about the second life cycle, the Employee. 00:54 Lois: Right. And since we’re walking through HCM business processes, you might want to go back and listen to the last few episodes so you can get an idea of the big picture and the life cycles we’ve already discussed. Nigel, we’re so glad you’re back with us again this week. Thanks for agreeing to be our guide through this series. You know, I’ve never really thought about there being a “life cycle” for an employee. I’m an employee, but I just never really considered myself as part of a cycle. Can you tell us a little bit about how that’s defined? 01:23 Nigel: Hi, and thank you once again for inviting me to participate. To put it very simply, the Employee Life Cycle continues from where the Applicant Life Cycle ends, and encompasses all the tasks that are performed against the employee from start to finish. Nikita: Now when you say, “start to finish,” what exactly do you mean by that? Nigel: Well, the very last act performed in relation to an applicant is for Recruiting to pass the baton over to Human Resources, so that HR can officially create an employee record, and take care of all the needs and tasks associated with an employee. This will typically range from transferring or accepting all the relevant data from their applicant record, expanding that to include their Work Relationship, and managing their career changes. 02:04 Nikita: Sorry to interrupt, Nigel, but what is a “Work Relationship”? Nigel: For each employee, we need to create and maintain a relationship with the business. This serves a couple of purposes.  Firstly, it establishes which legal entity they belong to. A legal entity is the governing body that takes care of all the legislative rules and laws that affect the employee, and from the HR perspective, it is going to control such things as employment laws, working time directives, absence entitlements, and taxation, to list just a few. Secondly, we need to provide the employee with an assignment. This will indicate what their remit is within the organization and will record such details as their Job, Department, Location, Work Hours, Grade, Salary, and much more. Many smaller organizations will operate in a single legal entity, so managing this is not a huge piece of the puzzle, but for larger organizations, especially those that operate globally, this is a major aspect of the company setup. 03:00 Lois: I hadn’t really considered all of that before. Thanks for going through that, Nigel. So, now we have the employee on board. What processes does the Employee Life Cycle encompass? Nigel: Unlike the Applicant Life Cycle that we spoke about last week, which has only one process under it, there are three main processes in the Employee Life Cycle: Hire to Retire, Absence to Productivity, and Employee Separation to Workforce Analysis. 03:26 Nigel: Hire to Retire is the process that encompasses an employee’s whole career in an organization, from when they are hired to when they decide to leave. Of course, within that time frame there are many changes that occur, such as promotions, transfers, and general assignment changes, like a change in work hours, salary, line manager, terminations, to name just a few. A major aspect of this is the need to manage and maintain the organization structure so that reporting lines can be established, and for many larger organizations, this is a regular occurrence and therefore a major job for someone. 04:00 Nikita: OK, so that’s Hire to Retire. What’s Absence to Productivity? Nigel: Absence to Productivity is the process where employees take time away from work, which would mostly be due to vacation or personal time off, but would also incorporate other types of absence such as sickness, maternity, paternity, and jury service, again to name just a few. This process provides the framework and mechanism to record such absences and to monitor entitlements. It also goes as far as analysing the impact on the business and its operational effectiveness. Of course, we can’t always predict when somebody is going to be absent from work, but we can monitor trends and plan for an eventuality. Another aspect of this process comes from the “human” angle. For anybody that has been absent for a while due to illness, injury, or stress, there is a duty of care to help them return to work. This may involve finding the employee a different role within the organization, or simply to gradually introduce the employee back to work, maybe on a part time basis for a couple of weeks. 04:59 Nigel: The third and final process in the Employee Life Cycle is Employee Separation to Workforce Analysis. Now, although employee terminations are very much part of the “Hire to Retire” process, there is a much more robust and complex process that is usually put into place. So, you shouldn’t really think of it as simply the employee leaving and being replaced. Lois: What do you mean by that, Nigel? 05:20 Nigel: Lois, the manner in which the employee leaves is quite important. For instance, many organizations issue their employees with equipment, such as laptops and mobile phones, especially with a lot of employees working from home. So, we need a process that makes it quite clear as to how and when that will be returned. Lois: They could also have security badges and keys that need to be returned. Nigel: Exactly. And to deal with this, many organizations adopt an off-boarding process, which on the face of it is almost the reverse of the onboarding process the employee may well have been through. 05:49 Nikita: OK, that makes sense. And what happens after the employee leaves? Nigel: What happens? We are left with a gap in the workforce, and this vacancy may need to be filled. So, we would initiate a recruitment campaign and the Applicant Life Cycle would be triggered. Now, before a decision is made, many organizations go through a period of analysis to establish whether the employee does in fact need to be replaced. In some cases, it would be a “no brainer” based on the job the employee was performing, but in others it may be that a simple reorganization would fill the gap and negate the need to hire a new employee. So, like I said, it’s not often a simple case of employee leaves, employee gets replaced. 06:31 Have an idea for a new course or learning opportunity? We’d love to hear it! Visit the Oracle University Learning Community and share your thoughts with us. Your suggestion could find a place in future development projects. If you are already an Oracle MyLearn user, go to MyLearn to join the community. You will need to log in first. If you have not yet accessed Oracle MyLearn, visit mylearn.oracle.com and create an account to get started.  07:00 Nikita: Welcome back. Nigel, you’d mentioned that the hiring of an employee in included in the “Hire to Retire” process. But why would hiring an employee be part of this life cycle? Surely, that’s part of the Applicant Life Cycle, right? Nigel: Yeah, I can see how that could be confusing. It really boils down to an organization’s processes. A lot of larger organizations will have a dedicated recruitment team who will most likely use an applicant tracking system to manage their recruitment campaigns. And as I was saying earlier, the final act would be to hand over the successful application to the HR team, who will take it from there. In that regard, the “onboarding” of the employee, which could be seen as part of the Applicant Life Cycle, is often set and monitored by the HR team. What we also have to consider is that smaller organizations may not have the luxury of having a recruitment team, nor have the resources at their disposal, such as an applicant tracking system. Therefore, the whole process of recruiting is swallowed up within the HR team’s process. However, the fundamentals will be the same: recruit, onboard employee, manage employment, terminate, etc.  08:04 Lois: Let’s move on to some more specifics about an employee record. For instance, some organizations recognize and measure employee seniority. Why do employers do this and how does it affect the employee? Nigel: Great question, Lois. Measuring seniority is a way for the employer to keep track of how long an employee has been in a given situation. This mostly involves measuring the number of years and months from when the employee is hired. The reason why they do this can be varied, but a couple of examples of this would be things like bonuses and vacation, i.e., the amount that you are entitled to could depend on how long you have been with the organization. Some organizations also like to track when the employee started so that they can recognize loyalty and provide the employee with a thank you gift at certain increments such as 5, 10, 25 years. 08:50 Nikita: So, other than measuring seniority from the employee’s start date, are there any other times an organization would start counting? Nigel: Absolutely. Some organizations like to know how long somebody has been in a particular role.  For example, an employee may have been at the company for 25 years (so that would be one continuous seniority period), and within that time they may have moved jobs two or three times, therefore, additional periods of seniority would be measured for each role performed. 09:17 Nigel: In addition to that, some organizations recognize previous service as part of the employee’s seniority. For example, let’s say the employee has recently joined the organization. You would think that their seniority would be quite low, but they also served 10 years with the organization previously, which is also being taken into account. Now the impact could be that their entitlements, bonuses, and so on are set at the level of a 10-year employee, instead of an employee who has literally just joined the organization. 09:44 Lois: So, bridging their service to include previous employment there. That makes sense. OK, I’d like to explore one of the other processes you mentioned a little further – Employee Separation to Workforce Analysis. In particular, the Workforce Analysis part. Can you tell us what this is and why it’s so important? Nigel: For an organization to be effective, we need to protect its operational capabilities. This can come in many forms, including equipment maintenance, fire and emergency procedures, and also staffing levels. No point having equipment if there’s nobody to operate it, right? 10:19 Nigel: So, workforce analysis is a process that will allow the organization to establish the optimal numbers to run each part of the business effectively and efficiently. It also goes some way to work out how the organization should be structured so that they can deploy employees for optimal productivity. The reason why this process is associated with Employee Separation, is to allow for the analysis of “why” people are leaving. Of course, there will be a certain amount of attrition based on reasons like retirement and redundancies, which, in the main, can be predicted, but what about the ad hoc leavers? It’s a good idea to identify why they are leaving as it may highlight certain flaws in the organization, its processes, or even its management structure, which can be addressed and hopefully, plugged. A lot of organizations achieve this by conducting exit interviews as part of the employee’s off-boarding process. 11:08 Nigel: This process can also be closely linked to the Absence processes so that we can monitor why people are absent. Now, I’m not talking about absences due to entitlement, such as vacation, or absences that can’t be predicted, such as jury service or bereavement. I’m mostly referring to absences due to sickness. Again, it’s not always possible to predict these, but it’s possible to spot trends, and cater to these accordingly. For instance, most people tend to catch a cold and flu during the winter months. Therefore, if this is the case with your organization, steps can be taken to ensure the company remains operational, which may involve being prepared to hire temporary staff. It is also possible to see from the data, how the virus is spreading across the organization and to put measures in place, such as the provision of hand sanitizer. 11:52 Nikita: On the face of it, it sounds like there are a ton of tasks that need to be performed just to keep an employee’s record up to date. Surely this is not all done by one person. Nigel: I guess that would depend on the size of the organization and the complexity of the processes they adopt, but generally, there are three main roles that play their part in the Employee Life Cycle. First and foremost, we have the HR Specialist. This person is an expert who has the skills, knowledge, and experience to maintain employee records and ensure that all necessary processes are launched, monitored, and run as smoothly as possible. They are the intermediary between the employee and the business, and ensure everybody is happy. 12:29 Lois: So they’re a generalist who does everything? Nigel: There are some processes that require a little more specialized knowledge and skills, so it is not uncommon to have specific HR Specialists looking after specific parts of the employee record. A classic example of this is the Payroll Administrator whose knowledge of payroll is very specialized. 12:48 Nigel: Then there’s the employee’s Line Manager. Over the last couple of decades, line managers have increasingly become more involved with the management and maintenance of employee records. Of course, they would not have the knowledge and years of experience that an HR Specialist would have, but would perform simple tasks such as approving an employee vacation request or interviewing potential employees. Over the years, as more and more people become savvy with technology, we have seen this role become more and more involved, to the point where some of the HR tasks are now the responsibility of the line manager, such as initiating promotions, transfers, terminations, salary changes, and many more. This frees up a lot of the HR Specialist’s time to concentrate on more specialized tasks. 13:31 Nigel: And last but certainly not least, the Employee themselves take some responsibility. At the end of the day, HR mostly centers around employee data. Therefore, very much like the line manager role, the employee increasingly is required to take responsibility for that data. Therefore, it is not uncommon these days for employees to enter and update certain data, such as change of address, addition of emergency contacts, absence requests and withdrawals, and many more tasks, which, again, frees up the HR Specialist’s time for more complex tasks. 14:00 Lois: Like I inferred at the beginning, there’s certainly a lot more to this life cycle than it appears on the surface. We just show up to do our work, but there’s a lot happening behind the scenes to track and manage our employment. We’re not even aware of this sometimes. Nigel: Exactly, Lois. 14:16 Nikita: Thank you, Nigel, for your insights into the Employee Life Cycle. To learn more about HCM business processes, visit mylearn.oracle.com. Lois: Yes, and you should definitely consider catching up on the previous episodes of this season so you’ll get the full picture of the business processes for HCM. And don’t forget to join us again next week, where we will be introducing the Reward Life Cycle. So much good stuff. Until then, this is Lois Houston… Nikita: And Nikita Abraham, signing off! 14:45 That’s all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We’d also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

19 Sep 202315min

How your employees are hired and onboarded into the organization can determine how well you are able to attract—and more importantly—retain top talent.   Listen to Lois Houston and Nikita Abraham, along with Cloud Delivery Lead Nigel Wiltshire, as they deep dive into the first life cycle, the Applicant Life Cycle, within Oracle HCM business processes. They discuss how you can leverage the life cycle to optimize your recruitment and onboarding initiatives.   Oracle MyLearn: https://mylearn.oracle.com/ Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ Twitter: https://twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript: 00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started. 00:26 Nikita: Hello and welcome to the Oracle University Podcast. I’m Nikita Abraham, Principal Technical Editor with Oracle University, and with me is Lois Houston, Director of Product Innovation and Go to Market Programs. Lois: Hi there! In our last episode, we were introduced to Human Capital Management business processes by our HCM guru and Cloud Delivery Lead Nigel Wiltshire. That was a great overall introduction and you should give it a listen if you’re new to HCM. Nigel’s back with us today to talk about the first of the HCM business process life cycles – the Applicant Life Cycle. 01:01 Nikita: Hi Nigel, thanks for joining us today. So first of all, what is the Applicant Life Cycle? Nigel: Hi Niki, Hi Lois. It’s great to be back. Thank you for having me. The Applicant Life Cycle is the initial part of the HCM business processes. In a nutshell, it’s all about identifying vacancies within an organization and taking appropriate steps to fill those vacancies.  Lois: That sounds simple enough! So, how many processes make up this life cycle? 01:27 Nigel: Unlike the three other life cycles that we will be discussing in upcoming episodes, there is just one business process in the Applicant Life Cycle. But within this process, there are many activities. Lois: So one process, but lots going on. OK. Nigel: Right. The business process is called “Recruit to Onboard” and covers the whole process from when the vacancy is identified to the onboarding of the successful candidate to the business. Nikita: And what are the activities within this process, Nigel? 01:52 Nigel: Within Recruit to Onboard, there are six main activities. The first is called “Determine Workforce Need.” Lois: So identifying the need to recruit new employees… Nigel: That’s right, and this can be as a result of existing employee terminations, or it could stem from a workforce planning exercise, which resulted in the need for additional staff based on company growth and change of operations. Next we have “Drive Candidate Engagement.” This activity is where the whole recruitment campaign really starts. It includes the creation of the Job Requisition, where we add all the necessary details to attract the candidate and encourage them to apply to the position. Of course, you want to also attract the best candidates, and so creating an engaging Career Page on your company’s website is paramount,  making it easy to search for and apply for the relevant job. 02:38 Nigel: The third activity is called “Manage Sourcing” and this is all about making the job requisitions visible to candidates, through various medium. I already alluded to one of them as the organization’s own career web pages, something we call the Career Site. Again, configuring that to be vibrant and easy to navigate is key to the success of that medium. Then we have Job Boards, where you can post your vacancy on external job boards for potential candidates to see. This takes all the work of creating a user interface away from the organization, but on the flip side, you have no influence on how the posting looks.  03:12 Lois: That would be places like LinkedIn and Indeed, right? Nigel: That’s exactly right, Lois. There are also Recruitment Agencies, whose job is to take your requisition and search for suitable candidates on your behalf. This is often quicker, as they will have potential employees on their books already that they would refer. Finally, there is the concept called “Social Sourcing.” For this, you would create a campaign that can include a specific audience, which would help you source candidates for the job. 03:38 Nikita: I’m not really sure I get you, Nigel. Could you give us an example of this, please? Nigel: Sure, Niki. Let’s say that you have an opening in Sales. If you create a campaign and include all of the sales team as the audience, they will use their own networks to seek out and refer candidates. This option works extremely well if you have a recruitment bonus scheme, where the referrer gets cold hard cash for recommending an applicant, who subsequently gets taken onboard. Nikita: OK, yeah, I get it now. 04:04 Nigel: The next activity in the Recruit to Onboard process is “Intelligent Screening.” Recruiters are usually very experienced and very often able to skim read a resume to ascertain whether an applicant is suitable for the position they applied for. However, this is not infallible and is, therefore, only one method of screening candidates. Before the recruiter takes a look at the resume, it’s possible in most applicant tracking systems to set pre-screening questions. 04:29 Lois: And these questions are all regarding that particular job role? Nigel: Some of the questions would be tied to suitability for the job and would be assessing categories such as their abilities, certifications, and experiences. Other questions would be knock-out or disqualification questions, which concentrate more on the applicant’s suitability to work, and would include questions around such topics as age, criminal records, and visas. Those candidates that pass the pre-screening questions and subsequent recruiter review would typically go on to be reviewed by the Hiring Manager with a combination of resume review and telephone/face-to-face interview. 05:06 Nigel: Next, we have “Select Candidate and Generate Offer.” So, between the Hiring Manager and Recruiter, each candidate would be pushed through the hiring process, where they would be screened, interviewed, checked for background, and so on. There will, of course, be many candidates that do not pass certain phases of the process and are rejected, in the same way that there will be some candidates who have second thoughts and withdraw their application. However, what the recruiting team is aiming for is to get to the point where they can make an offer to the most suitable candidate and once accepted, the final part of the process kicks in. This final process being “Onboard New Hires.” What we are aiming to achieve here is a smooth transition from applicant to employee. As a rule, there are tasks that need to be performed by many stakeholders to get the new employee up and running. These fall into three main time frames: pre-boarding tasks, day of hire tasks, and post-boarding tasks. 06:03 Working towards an Oracle Certification this year? Grab all the help you can get. Attend a cert prep live event in the Oracle University Learning Community. And once you’re certified, don’t forget to visit our exclusive forum for Oracle-certified learners. If you are already an Oracle MyLearn user, go to MyLearn to join the community. You will need to log in first. If you have not yet accessed Oracle MyLearn, visit mylearn.oracle.com and create an account to get started.  06:34 Nikita: Welcome back. Nigel, you were telling us about the three categories of tasks – pre-boarding, day of hire, and post boarding. Can you tell us a bit more about each of them? Nigel: Sure, Niki. “Pre-boarding tasks,” as the name implies, are those that can be, or need to be performed before the employee’s first day. These are performed by many different people and can range from a request for more information from the employee, such as Bank Account details, to sending the employee a link to view the company’s policies and procedures (although this could be something that the employee does on their first day). It could also be a request to IT so that they can provision user accounts and email addresses, or to Facilities to make sure that the employee has a desk and chair to sit at when they get here, or to the Security team to create an identification badge and/or an access card. 07:24 Nigel: Now, the “Day of Hire tasks” are those that are typically performed by the Employee and Line Manager. For example, the employee may have to collect their ID card from security. They may need to attend orientation training and meet the rest of the team. The manager would be overseeing all of that, and guiding and mentoring the employee through their first, usually nervous, day. “‘Post-Boarding tasks” are simply those that guide the employee through their first weeks, until they get comfortable. This may be topped off with an informal meeting between the employee and their line manager, just as a check-in to make sure they are both doing what they need to do in order to onboard the employee. 07:59 Lois: I think I have an idea, but Nigel, can you tell me why the “Recruit to Onboard” process and all its associated activities are so important? Nigel: Well, I guess it’s like anything in life. If you don’t have a solid plan of action, then all you can hope for is that everything works out smoothly. But by adopting this kind of process, you are giving yourself every possible opportunity to execute your goal, which is to fill the vacancy, with almost military precision. You already know what it is you need, so why would you not look for the most efficient way to achieve it? 08:29 Nigel: In addition, the nature of recruiting often means you have hundreds of candidates applying for a job, and they are not all going to do that at the same time. As a consequence, you may not be able to run them through the hiring process at roughly the same time and speed. Therefore, you end up with some candidates that are at the Review phase, some at Interview, some at Background Checks, and maybe a couple at the Offer phase. This, as you can imagine, makes it very difficult to track who’s who and what’s what. Therefore, if you don’t have a defined strategy, you end up losing track of what’s been done and what needs to happen, resulting in a massive headache and you looking like you don’t know what you are doing. 09:04 Lois: The two main job roles here are the Hiring Manager and Recruiter, right? So, typically, how is the workload split between the two of them? Nigel: Of course, this varies from company to company, but in general, the rule is that the Hiring Manager kicks off the whole process by registering that there is a need to fill a vacancy. The Recruiter, who actually performs most of the day-to-day management of the recruiting campaign, ensures that the opening is posted to the appropriate medium, and then manages the candidates through the hiring process. 09:34 Nigel: Now along the way, although probably 90% of the work is done by the Recruiter, the Hiring Manager does get involved when needed. This is often in the form of Approvals and Interviews, and as a general figure head in case any decision needs to be made. What you have to understand is that the Hiring Manager is usually the Line Manager for the role being advertised. 09:53 Lois: So, they’ll know the job to be filled and who they’re looking for in terms of experience and abilities. Nigel: Yes, exactly Lois. The Recruiter, who is not usually directly related to the department with the vacancy, may not know the job, but will have the skills and experience to find the right candidates and, typically, has multiple vacancies to fill from many parts of the business. So, in essence, it’s a symbiotic relationship between the Recruiter and the Hiring Manager, and together they strive to fill the vacancy as quickly as possible, with the best candidate that applies. 10:23 Lois: And then, that wraps up this process, I guess? Nigel: Yes, from here the employee is onboarded and becomes part of the Employee Life Cycle. Lois: And we’re going to talk about that next week, right? Nigel: Indeed. I’m looking forward to it. Nikita: Thank you so much, Nigel. This has been most informative. Nigel: Thanks for having me. 10:40 Lois: That brings us to the end of this episode. We hope you can take away some useful snippets of information. To learn more about HCM business processes, visit mylearn.oracle.com. And tune in again next week when we’ll be talking about the second of the HCM life cycles – The Employee Life Cycle. Until then, this is Lois Houston… Nikita: And Nikita Abraham, signing off! 11:03 That’s all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We’d also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

12 Sep 202311min

Human Resources Management is an important function in every organization. Without it, companies would not be able to effectively recruit and retain employees or maintain a healthy, accepting workplace.   In this episode, Lois Houston and Nikita Abraham, together with Cloud Delivery Lead Nigel Wiltshire, explore how employee management has evolved over time, the key functions within a Human Resources department, and the major players involved. They also look at the end-to-end business processes that are enabled by the Oracle HCM Cloud suite.   Oracle MyLearn: https://mylearn.oracle.com/ Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ Twitter: https://twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript: 00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started. 00:26 Lois: Welcome to the Oracle University Podcast. I’m Lois Houston, Director of Product Innovation and Go to Market Programs with Oracle University, and with me is Nikita Abraham, Principal Technical Editor. Nikita: Hi everyone! Last week, we were joined by Bill Lawson, who gave us a wonderful overview of Oracle’s business process training. And today, we have another special guest, Nigel Wiltshire, who is one of our Senior Principal Instructors and Cloud Delivery Leads. We’re so lucky that Nigel has agreed to join us for a few episodes this season to tell us all about HCM business processes. Lois: Hey Nigel, we’re so happy to have you join us. 01:02 Nigel: Hi Lois. Hi Niki. Lois: I believe that today we’re going to discuss HCM as a concept and the typical processes that form the framework for a robust Human Resources operation. Let’s begin with the basics. For those that are not familiar with the acronym, what does HCM stand for? 01:19 Nigel: That’s probably going to be the easiest question to answer, Lois. HCM is “Human Capital Management.” The management of employees has been through many iterations and labels over the years. And back in the 1960s, 70s, and early 80s, the term “Personnel” was generally in use. Come the mid to late 1980s, this changed to the term “Human Resources,” which (rightly or wrongly) is interchangeably referred to as “Human Capital Management.” 01:47 Nikita: But why did the name change, Nigel? Nigel: In the days of “Personnel,” there wasn’t really any emphasis on managing and nurturing employees. It mostly centred around the simple task of recording the data necessary for the organization to operate. The thought process and the general concept of employee management has gradually changed for the better over the decades, and now goes beyond just a simple record keeping exercise. The “Personnel” regime tended to be reactionary, with actions only being taken when the situation necessitated it, whereas “Human Capital Management” focuses on proactive management, and by analyzing data, it’s possible to anticipate the need for action and even revise processes.  02:27 Nigel: Although the word “Personnel” describes a workforce quite adequately, accepting the “Human” and the “Resources” banners shows an acknowledgment of the humanity and value of a group of employees. Lois: OK. So you said the terms “Human Resources” and “Human Capital Management” are used interchangeably. Are there any differences at all to distinguish between the two? 02:49 Nigel: Human Resources Management primarily focuses on core administrative HR functions such as maintaining employee records and administering processes such as compensation, benefits, and recruiting. Human Capital Management is a broader term that includes the same Human Resources Management functions, as well as strategic functions such as analytics, planning, and performance management. Despite this distinction, most of us are a tad lazy and just lump everything under the same term. Some use Human Resources, some use Human Capital Management, some alternate between the two. 03:23 Nikita: Nigel, why do organizations need to manage their Human Capital? Nigel: Human Resources Management is a very important function in every organization. Without it, companies would not be able to effectively recruit and retain employees, improve, and enhance the organization, and they wouldn’t be able to maintain a healthy, accepting workplace culture and environment. Human Resources Management is so important to organizations that many call this function the heart and soul of the business. 03:51 Nigel: With a major shift from just focusing on the organization’s needs, to the needs and welfare of the employee, you end up with a happier and more productive employee. Many people are motivated by monetary awards, so a fair compensation package is paramount to the recruitment and retention of these employees. Others, whilst unlikely to work for free, are focused more on their contribution to the business and are interested in career development and progression. Therefore, a robust performance management and clear career path should be developed.  Whether an employee approaches their career from a monetary or a job satisfaction point of view, it’s all about “worth,” and an employee whose worth is satisfied is a happy employee and, therefore, more productive. So, organizations should be able to recognize that people are motivated by different things and have systems and processes in place to facilitate this, essentially bringing the best out of each employee. 04:46 Lois: That’s really interesting, Nigel. So, what are the key functions within a Human Resources department? Nigel: Human Resources is a broad subject and as such covers many functional areas. First and foremost is Talent Management. This is the recruitment aspect of the business. Efficient processes here ensure that vacancies are filled as efficiently as possible, by the best applicant identified for the job. The next is Benefits. For those employees that are motivated by cold hard cash, a robust benefits package ensures that employee retention is maintained at a high level, and that rates of attrition are minimized. This could be in the form of medical and/or dental insurance, Savings and Pension schemes, and even simple pleasures of life such as discount vouchers, a subsidized canteen, company-sponsored activities, Pizza Fridays, and last but definitely not least… free coffee on tap. 05:39 Nigel: Next, we have Absence Management, Time and Labor, and Payroll. These provide an efficient way to document the work performed by employees, and as a result the employee is paid what they are owed in a timely manner. It also encompasses the recording of time such as Vacation, Sickness, Maternity, Jury Service… to name just a few. Some of this time may result in the need to adjust the payments made to an employee, which is why it is included in this grouping. We also have Compensation and Rewards. I guess this is the more serious side of the money. Every employee wants to be paid what they are worth, for the job they do and contributions they make. The most basic way to compensate an employee, of course, is their regular salary. However, there are many other rewards and incentives that an organization can offer, such as bonuses, premium pay for working overtime or on a public holiday. Some rewards are based on the job that somebody does, such as Commission, which is a reward typically offered to employees in a Sales role, as an incentive to close deals. 06:43 The Oracle University Learning Community is a great place for you to collaborate and learn with experts, peers, and practitioners. Grow your skills, inspire innovation, and celebrate your successes. The more you participate, the more recognition you can earn. All of your activities, from liking a post to answering questions and sharing with others, will help you earn badges and ranks and be recognized within the community. If you are already an Oracle MyLearn user, go to MyLearn to join the community. You will need to log in first. If you have not yet accessed Oracle MyLearn, visit mylearn.oracle.com and create an account to get started. 07:24 Nikita: Welcome back. Nigel, you were telling us about all the functional areas within Human Resources… Nigel: As I was saying earlier, some employees are more motivated by job satisfaction and career progression, and the next two areas of HR speak more to them.  The first is Performance Management. This is where the organization manages the employee’s goals and performance reviews. A healthy and achievable set of goals focuses the employee into doing what they need to do to “get the job done” and to be evaluated on that work. And the second is Learning and Development. In order to progress in their current job, future career aspirations, and also personally, an organization needs to have a mechanism for employees to develop and grow, and to be nurtured in order to not only bring the best out of them, but also to ensure interest in being employed by the business is retained. 08:13 Lois: Yep, we all want that… Nigel: Exactly. And finally, we have Human Resources Planning. In order for larger organizations to thrive, a robust resourcing plan is required. This is generally split into two parts. The first of which is to make sure that each part of the business is resourced according to the workloads. For example, in the retail, manufacturing, and care hospitality industries, workloads are based on “shifts,” so it is incumbent on the management team to ensure that each shift is staffed adequately, by planning ahead as well as reacting to the odd curve ball when an employee cannot work due to unpredictable circumstances, like sickness. 08:52 The second part of this function lies with the prediction of possible staff movement and ensures that each part of the business can maintain operational. In some parts of the organization, it may not be imperative for you to be proactive, but in others, this will be the case. We can address this in many ways. The main ones include fostering relationships with employees, which will encourage them to not seek employment elsewhere, and to create Succession Plans or Talent Pools, which will ensure that other employees are nurtured and developed to such an extent that they are able to step up and progress to a vacant position if the need arises.  09:27 Nikita: Wow, you’re right, Nigel. There are actually quite a lot of functional areas within HR. I’m guessing all this is not performed by the same person, right? So, who are the key players here? Nigel: You are most definitely right there, Niki. This would be way too much for one person. However, that does depend on several factors, such as the size of the organization, the complexity of the processes developed, and the knowledge and experience of the people performing the duties. For example, in a small business, the number of employees to manage would be minimal and the processes put into place might also be minimal, which might be down to the fact that some processes and record keeping is outsourced to reduce the HR department’s wage bill. It could also be that the person employed to run the HR department is deliberately selected because they have experience with a wide range of functions. 10:16 Nigel: That said, it is more typical, especially for larger organizations, to have lots of employees working in the HR department, and the work they do is based on their area of expertise. For instance, managing Payrolls is a very specialist subject and as such it’s not unusual to see that as a separate “sub department” within HR. Of course, not all the work has to be undertaken from within the HR department itself. For the last 25 to 30 years, there’s been a shift towards Self Service. This means that some of the onus to enter and maintain data is placed firmly with the employee themselves. For instance, if an employee moves house or changes their phone number, it’s up to them to update that information in the system. If they wish to take a vacation, again it is up to them to enter and submit the request for consideration. 11:04 Nikita: Ya, that’s what we do… Nigel: Yeah right. And there’s the employee’s Line Manager whose job, from an HR point of view, is to ensure that the employee is keeping the relevant information up-to-date, and to respond to requests made by the employee, such as the previously mentioned vacation requests. In some organizations, it’s even the responsibility of the employee’s Line Manager to initiate data changes for things like Promotions, Salary Increases, Bonus Awards, and some general Assignment changes, such as working hours. So, we talked about the HR Specialists, the employees, and their line managers. The last group to play their part is the senior managers and directors. Some of them will be involved in overseeing the day-to-day operations within the HR function, such as the HR Manager, Payroll Manager, Compensation Manager, etc, whilst the most senior will have their influence centred around the more strategic side of the house...  the planning, the budgeting, the head counts, etc. and often form the buffer between the HR department and the Executive team. 12:04 Lois: So Nigel, let’s get down to the nuts and bolts of the HCM business processes. You spoke about all the functional areas that make up HCM, but is there a way to group these functional areas and the processes they encompass? Nigel: Absolutely, Lois. Within HCM, there are four main life cycles… Applicant, Employee, Rewards, and Talent. We’re going to be talking about each of these in a lot more detail in our upcoming episodes, but to whet your appetite, let me give you a brief synopsis of those life cycles, the processes they include, and how they interact with each other. 12:38 Nigel: So let us start with the Applicant Life Cycle. As you can imagine, this is the start of the whole HCM process. We need to identify vacancies within the organization, and subsequently seek out suitable applicants to fill those gaps. There’s a single process within the Applicant Life Cycle that we call “Recruit to Onboard,” which essentially is the whole recruitment campaign, right up to passing them over to HR so they can be converted from an applicant to an employee. At that point, the Employee Life Cycle kicks in. Each employee needs to be managed throughout their time with the organization, which may include Promotions, Transfers, basic assignment changes such as Line Manager Change, or Grade, to name just a couple. We call this the “Hire to Retire” processes. 13:23 However, it doesn’t stop there. The processes also include the need to manage absences and the subsequent return to work, which we call “Absence Planning to Productivity” and even the employee’s termination with the business should they wish to move on, called “Employee Separation to Workforce Analysis.” This leads us directly to the Rewards Life Cycle. 13:42 Lois: And everybody loves rewards! Nigel: Haha! There are four business processes included with this one. The first of which is “Benefits to Payroll,” which takes you through the mechanics of setting up benefit programs, which pass through to payroll, so that appropriate deductions can be made for the employee contributions. Then they have “Time Collection to Payroll.” This is where the employee records their worked time through various mediums such as Time Cards, Card Readers, Biometric Scanners, Web Clocks, and so on, which again are passed to payroll for processing and payment. We can’t forget the “Payroll to Payment” process, as this is the main one that works out the net pay that each employee should receive. Now, as we have already alluded to, the information for this comes from many sources, including Benefits, Compensation, and of course Payroll directly. 14:30 Nigel: The final process in this life cycle is “Reward Planning to Targeted Compensation.” I just mentioned that the information for payroll processing can come from many different sources, right? One of those is Compensation, but there is a whole set of activities that constitutes Compensation. We have to consider the employee’s base salary, we have to consider whether there are any ad hoc rewards that an employee can receive, and we also need to consider if there is a mechanism for managers to use a spreadsheet to award such compensation as Merit Increases and Bonuses, including the need to set budgets and awards based on models; for example, a percentage increase based on the employee’s performance review score. The final life cycle is Talent. This encompasses all aspects of developing and assessing employees and includes processes for “Goal Setting to Performance,” “Talent Review to Succession,” “Career Planning to Development,” and “Employee Insight to Work Life Balance.” 15:26 Nikita: Thank you, Nigel, for taking the time to give us these insights into the world of Human Capital Management. We’re really looking forward to you taking us through all the different HCM life cycles. To learn more about HCM business processes, visit mylearn.oracle.com. Lois: So, next week, you’ll be back with us to dive into the Applicant Life Cycle, which is the first HCM life cycle. Until then, this is Lois Houston… Nikita: And Nikita Abraham, signing off! 15:52 That’s all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We’d also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

5 Sep 202316min

In today’s competitive landscape, a comprehensive understanding of business processes is critical to successfully deploying and using Oracle Cloud Applications. Having solid foundational knowledge of business processes can help you understand “how things are done” and apply your learning to the right processes, in the right way, at the right time.   Join Lois Houston and Nikita Abraham, along with Bill Lawson, as they talk about how Oracle’s business process training can help everyone involved in an implementation project, from project teams and technical teams to end users.   Oracle MyLearn: https://mylearn.oracle.com/ Oracle University Learning Community: https://education.oracle.com/ou-community LinkedIn: https://www.linkedin.com/showcase/oracle-university/ Twitter: https://twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Kris-Ann Nansen, Radhika Banka, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript:   00:00 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let’s get started. 00:26 Lois: Hello and welcome to the Oracle University Podcast. I’m Lois Houston, Director of Product Innovation and Go to Market Programs with Oracle University, and with me is Nikita Abraham, Principal Technical Editor. Nikita: Hi everyone! We’re starting the third season of the Oracle University Podcast today, and this time around, our focus is going to be on Cloud Apps Business Processes. And we’re very excited about this episode, which will be an overview of the Business Process training and certification offered by Oracle University. We’ll discuss this training at length, learn how it can help you prepare for projects, and find out how everyone involved in an implementation—from project teams to technical teams and end users —can benefit from taking this training. 01:12 Lois: And we’re so excited to welcome Bill Lawson back to the podcast today. If you’ve been following our podcast, you already know Bill from last season. Bill is the Senior Director of Cloud Applications Product Management at Oracle University. His team is in charge of developing new content for Oracle Cloud Applications. So, all the amazing training that helps you successfully implement and operate our cloud apps is created by his team. Thanks so much, Bill, for being with us today. We’re really excited to talk with you. 01:41 Bill: I’m happy to be here to kick off this new season, Lois and Niki. Nikita: So, to start Bill, can you tell us a little about the Cloud Apps Business Process training in general?  Bill: Think of our Business Process training as Oracle’s official collection of courses designed to provide you with a foundational understanding of how end-to-end business process flows are defined. These are based off Oracle Modern Best Practices. So, we have a series of courses that enable learners to have a common foundational reference when implementing Oracle Cloud Applications. Ultimately, the goal of our Oracle Business Process training is to ensure that everybody in the organization, across all the various roles, are all on the same page when, you know, they are discovering and learning more about Oracle Cloud.  02:22 Lois: We already have extensive Cloud Apps training, right? So, why did we decide to create this particular training? What’s different about these courses, Bill? Bill: While we do have a very comprehensive modern digital Oracle Cloud Applications training existing today, we felt there was an opportunity to educate our customers on foundational business processes, which are required knowledge to have even before anyone starts their application implementation journey.  To meet this important need, we developed Business Process training, which, once again, is defined by Oracle Modern Best Practices and driven by Oracle Fusion Cloud Applications. This training will help students by providing them with the skills that are required to maximize the use and impact of those applications in their business. 03:03 Bill: And also providing a common framework for teams to use and to refer to throughout their cloud implementation projects, aligning from the start to accelerate and improve project planning and improving decision-making throughout the cloud implementation cycle. The training also defines end-to-end business process flows and illustrates how organizations and business users across all job roles can best manage day-to-day business activities and tasks, in a format within MyLearn and Cloud Learning Subscriptions that's engaging, easy to digest, and easy to learn. In fact, knowledge of basic business processes will enable students to understand “how things are done” and then apply those right processes, in the right way, at the right time. 03:44 Nikita: And what areas are covered, Bill?  Bill: We have training on Oracle Human Capital Management or HCM, Enterprise Resource Planning (ERP), Customer Experience (CX) Sales, Supply Chain Management, which is SCM, and Procurement.  In HCM, we show examples of the full suite of HR processes that encompasses all stages of an employee's experience—from the time they apply for a job, to when they’re onboarded, ultimately to the last day they’re at the company.   In our ERP training, learners use how to process, record, and report on finances reports. ERP training is really focused within the financial management area within ERP.   Our Sales training teaches how to make the organization sales cycle more effective by gathering all the customer information in one place, increasing productivity, empowering sales reps to sell more, and obtaining accurate information for boosting revenue. 04:36 Bill: Under Supply Chain Management, we have a comprehensive Cloud Applications suite that includes many products such as Inventory Management, Order Management, Manufacturing, and many more. In our business process training, as an example, we cover the processes of forecasting anticipated demand of products and services and planning the supply of materials and components, production, distribution, marketing, and sales in order to meet that demand. And finally, in Procurement, students will learn the business processes encompassing every stage of the procurement life cycle–from the initial stage of onboarding suppliers, to identifying sourcing opportunities and initiating sourcing events, to authoring contracts, to ultimately receiving the product or service and closing out the financials.    05:23 Lois: Wow, that’s a lot, Bill! So, let’s just say I’m getting started in my career with Cloud Applications. Would you recommend that I take this training or would I need to be more experienced to take it?  Bill: Anyone can take this training, Lois. We have learning paths from the beginner to the advanced level within our Cloud Learning Subscriptions today. The business process courses in particular are for any experience level, from the recent college grad to the seasoned professional who just wants to learn more about Oracle Cloud Applications. 05:52 Lois: OK, so let’s talk a little more about who this training is best for. Can you expand a little bit on who would benefit the most from the courses? Bill: The training is for anyone who wants to build a strong foundational knowledge of Oracle Cloud   Business Processes in order to successfully plan, implement, test, and use Oracle Cloud Applications. You can be a Business Process Owner, a Functional User, an Implementation Project Team Member, an Implementer, a User Acceptance Testing Team Member, or even a University Student. We feel that this knowledge is foundational for success in the cloud. 06:26 Bill: So, for example, a partner implementation team will benefit by gaining an understanding of the modern business process flows supported by Oracle Cloud Applications to gain a solid understanding in order to configure based on the flow. Or say, customer project teams who work with implementation teams and will benefit from defining common approaches and business rules for their organization at the onset of their application implementation to help avoid any delays in the project. In short, having the same fundamental knowledge throughout this training helps ensure everyone is on the same page when discovering, planning, configuring, and executing these business processes in the cloud.  07:09 Want to learn about modern best practices for cloud applications?  Oracle University is offering (for a limited time) free Business Process training and certification in the areas of Human Capital Management, Financials, Customer Experience, Supply Chain Management, and Procurement.  Oracle Cloud training and certifications empower you to explore limitless possibilities in the cloud landscape. Gain the knowledge and skills needed to design, deploy, secure, and operate modern cloud infrastructure and applications with confidence. Go to education.oracle.com for more details. What are you waiting for? Get certified today! 07:49 Nikita: Welcome back! Bill, could you give us some examples of what I’ll learn if I take this Business Process training? Bill: Great question, Niki. Project teams, both business process owners and those involved in executing specific steps in the process, will gain a high-level understanding of how their teams’ processes and related tasks will change, and continue to evolve, when moving to the cloud. But it doesn’t end there. Project teams will also learn the basics around how organizations manage day-to-day business activities and tasks in such areas as I mentioned earlier… Finance, Human Capital Management, Sales, Supply Chain, and Procurement. They will learn about how Oracle Cloud Applications leverage emerging technologies, such as AI and machine learning, blockchain, and business intelligence, which help drive mission-critical organizational business processes.  08:39 Bill: So, for example, let’s take the use case of a recruitment team lead. This training will provide an overview of the best practice steps in an applicant screening process that are enabled in Oracle HCM and how it relates to onboarding and other employee lifecycle processes.  This way, users can consider how their team’s current screening process steps and related tasks will be impacted as they move to the cloud, as well as how that process can evolve over time when enabled by new technologies. In addition, this training will show how to use machine learning to help screen and prioritize candidate résumés.   And with this base understanding, the recruitment team lead can contribute to improving the screening process when using Oracle HCM Recruiting and better the overall collaboration and project planning with their system integrator and other HR project teams. 09:29 Lois: So, you said we have a full suite of Business Process training courses. What’s the value in taking training outside of my area of responsibility? Bill: That’s such a great question, Lois. You’ll see, often in implementation projects, decision-making can be siloed. Business process owners consider the needs of their own team, especially as detailed requirements are documented and considered for each process. As leaders, they want to ensure their teams’ needs are thoroughly considered to ensure they can accomplish all that is expected of them. When planning a cloud implementation project, teams need not only consider how their own processes will change but also how the decisions they make in planning, configuring, and implementing Oracle Cloud Applications to suit their own needs will impact other teams and their processes. 10:17 Bill: That’s why getting the end-to-end view is so important, we believe. We created this training to ensure that business process owners across the organization, as well as the implementation teams supporting their projects, understand not only their own area of responsibility but are also considerate of the changes, the subsequent impact, on other teams as well. We really want to encourage collaboration from the beginning of the project to improve decision-making at all phases by developing this early-stage awareness and understanding. 10:47 Nikita: I’ve heard this training is a little different from the video-based training that we have for most of our other Cloud Apps courses. So, what’s different about it, Bill? Bill: Yeah, you’re right, Niki. So, this training combines a variety of elements, not just videos. We still do have some videos within our business process training. But it also includes rich text articles, descriptive imagery, concepts explained by experts, product demonstrations, and knowledge checks, to bring users the best possible learning experience. 11:16 Nikita: And along with this training, we also offer certifications, right?  Bill: Yeah, you’re absolutely right, Niki. For Business Process training, we have five associate-level exams included—one for each of the areas I mentioned. One for HCM, one for ERP Financials, Sales, Procurement, and Supply Chain Management. So, earning a Business Process Foundation Associate certification provides the candidate with an industry credential which recognizes a foundational understanding of the business process flows enabled by Oracle Cloud Applications. Our content prepares the candidate to earn that certification. 11:50 Lois: Well, this has been very enlightening, Bill. Thank you so much for joining us today and telling us all about the Business Process training and certifications that are available. Bill: Yeah, you’re welcome, Lois. And thanks for having me, Niki. Nikita: To get started on Oracle Business Process training, head over to mylearn.oracle.com.  Lois: Well, that’s all the time we have for today. Join us next week as we set off on our journey through the HCM business processes with Senior Principal Instructor Nigel Wiltshire. Until next week, this is Lois Houston… Nikita: And Nikita Abraham, signing off. 12:22 That’s all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes. We’d also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

29 Aug 202312min

With each passing day, more and more data sources are sending greater volumes of data across the globe. For any organization, this combination of structured and unstructured data continues to be a challenge. Data lakehouses link, correlate, and analyze these varied outputs into a single manageable system.   In the final episode of the season, hosts Lois Houston and Nikita Abraham, along with Greg Genovese, discuss Oracle Data Lakehouse, the premier solution for leveraging data to make better, more profitable business decisions.   Oracle MyLearn: https://mylearn.oracle.com/   Oracle University Learning Community: https://education.oracle.com/ou-community   LinkedIn: https://www.linkedin.com/showcase/oracle-university/   Twitter: https://twitter.com/Oracle_Edu   Special thanks to Arijit Ghosh, David Wright, Ranbir Singh, and the OU Studio Team for helping us create this episode.   --------------------------------------------------------   Episode Transcript:   00;00;00;00 - 00;00;39;03 Welcome to the Oracle University Podcast, the first stop on your cloud journey. During this series of informative podcasts, we’ll bring you foundational training on the most popular Oracle technologies. Let's get started! Hello and welcome to the Oracle University Podcast. I'm Nikita Abraham, Principal Technical Editor with Oracle University, and with me is Lois Houston, Director of Product Innovation and Go to Market Programs.   00;00;39;06 - 00;01;17;11 Hi there! Last week, we spoke about managing Oracle Database with REST APIs and also looked at ADB built-in tools. Today's episode is the last one of the season, and we're going to be joined by Oracle Database Specialist Greg Genovese, who will talk with us about Oracle Data Lakehouse. Hi, Greg. I've heard about data lakes and data warehouses, but what’s a lakehouse? Traditionally, when deciding how to best increase their data productivity and liquidity, companies often find themselves having to make a choice between leveraging a data lake or a data warehouse, each of them having their own benefits and drawbacks.   00;01;17;13 - 00;01;43;20 Now, companies no longer need to make that choice. Instead, they can look to a broader strategy that offers highly accurate machine learning capabilities, the flexibility of using open-source services, and the superior data and analytics capabilities of the best-in-class Oracle Database and Data Warehouse. These capabilities are integrated with common identity, data integration, orchestration, and catalog into a unified architecture - the Oracle Lakehouse.   00;01;43;24 - 00;02;12;26 What are the benefits of Oracle Lakehouse? Oracle Lakehouse facilitates ease of data reuse and recombination, maximizing insights from your data and generating several other benefits, including pure cost savings, as well as improving the agility of your current data warehouse by easily extending with new metrics, details, or attributes, which help you better understand your customers, your processes, or your risks, all while using your existing applications.   00;02;13;01 - 00;02;33;09 Is this only for companies that are already using Oracle Cloud Infrastructure? For those of you companies who haven't yet adopted Oracle Cloud Infrastructure, but instead have existing data lakes on AWS or Azure, if you still want to make that data available to the Oracle Autonomous Database, you can reach out to these data lakes using Oracle SQL.   00;02;33;10 - 00;02;57;17 Here at OCI, we feel your experience would not be a productive one if you weren't allowed to use your choice of tools and applications, such as Analytics Cloud, Tableau, Looker, Notebook, REST, Python, and more. Can you tell us more about how Oracle Data Lakehouse works? It combines current data warehouse and data lake components with capabilities to also include external or third-party data.   00;02;57;20 - 00;03;29;04 This effectively eliminates data silos or having to manually move data between data warehouses and data lakes if you leverage both currently. The five key elements of the Oracle Lakehouse are the data warehouse, the data lake for raw data normally used for loading and staging data, managed open-source services to support Spark, Hadoop, and Redis, data integration, moving data depending on use case, and data catalog, which maintains a complete view of the available data for discovery and governance.   00;03;29;07 - 00;03;49;29 With these elements, you can write the data once with any engine and analyze or even build machine learning modules from any of your current data. How did the idea for data lakehouse come about? What was the need for it? Using all data to innovate, this is the challenge, to include all of your data and use it to drive better, more profitable business decisions.   00;03;50;02 - 00;04;14;07 Some data is easy to access, but accessing all of your data and then correlating that data in a way that helps make decisions and drive better outcomes isn't easy. So, the opportunity we've identified here is harnessing the power of all that data and creating a competitive advantage from it. But how do we do that? How do we run and maintain what we've got today efficiently, quickly, and securely?   00;04;14;08 - 00;04;42;02 We have functions that move data from sources to outcomes. The process is taking the source, going through integrations, and connecting the different data. Once we've done this, traditionally, we looked at persistence, processing the data and storing it somewhere to pass along for analysis. This has connected and curated the data for outcomes. The Oracle Lakehouse is a solution leveraging multiple tools and products to get the desired outcomes from this process.   00;04;42;04 - 00;05;05;17 You can use existing data warehouses to start, and the data warehouse, especially the Converged Autonomous Database, allows for storing all types of data. This is for the relational structured data to store in an Oracle autonomous database or warehouse. The Autonomous Data Warehouse is self-managed with better performance and efficiencies to help focus on the analysis and the outcomes of the data.   00;05;05;20 - 00;05;23;12 The unstructured or raw data can be persisted in any data type in its current format within object storage. This can be within an existing data lake, for example. Object storage is an efficient manner to land data where it's needed.   00;05;23;15 - 00;05;52;12 Are you attending Oracle CloudWorld 2023? Learn from experts, network with peers, and find out about the latest innovations when Oracle CloudWorld returns to Las Vegas from September 18 through 21. CloudWorld is the best place to learn about Oracle solutions from the people who build and use them. In addition to your attendance at CloudWorld, your ticket gives you access to Oracle MyLearn and all of the cloud learning subscription content, as well as three free certification exam credits.   00;05;52;18 - 00;06;28;13 This is valid from the week you register through 60 days after the conference. So, what are you waiting for? Register today. Learn more about Oracle CloudWorld at www.oracle.com/cloudworld. Welcome back. Okay, so Greg, you spoke about the start of data lakehouse. Tell us about data integration and analysis. Lakehouse provides for an all encompassing orchestration of integration and is allowing your choice of tools to keep your source of truth and compliance for your data.   00;06;28;16 - 00;07;03;00 Whether you decide to deploy Oracle GoldenGate, the premiere data integration tool, Oracle Data Integration, helping you move data within the lake, or even an open-source or third-party tool, Lakehouse is by design flexible and meant to fit your specific needs. Oracle Analytics Cloud is used to perform predictive analytics, and other third-party tools can read into the data from the database APIs or using SQL. Oracle AI Service has machine learning models that will continue to work with the transactional systems and bring in other data types as well.   00;07;03;03 - 00;07;35;14 OCI Data Science can harness all of the data for better business outcomes and fills in the tools for integration and analysis for the Oracle Data Lakehouse. Within the Autonomous Data Warehouse, we have transactional and dimensional query capabilities, but in our Lakehouse story, we're also very lucky to have products like MySQL HeatWave, the blazing fast in-memory query accelerator, which increases MySQL performance by orders of magnitude for analytics and mixed workloads, all without any changes to your existing applications.   00;07;35;16 - 00;08;00;20 Really, no other cloud provider is going to give you that much choice in the data warehouse bucket and managed open-source components. So, from what I understand, Lakehouse has options for all types of data, but what about understanding and managing the metadata of data sources? The OCI Data Catalog captures whether you're building a schema, building a query from ADW, or building a table that you want to query from a Spark job.   00;08;00;23 - 00;08;26;13 And all that data definition goes into the OCI data catalog. So, wherever this data goes, you'll be able to access it. The data catalog is the source of truth for object store metadata and can regularly harvest the information from the data sources. It also manages the business glossary, providing consistent terms and tags for your data. Discovery of data is a powerful search feature to discover new data sets entirely.   00;08;26;15 - 00;08;50;08 Even with all these capabilities, there are still more being added or enhanced over time. For example, now with OCI Data Flow, you have a serverless Spark service. You can build a Spark job that makes sense from some unstructured data and include it as a part of the Oracle Lakehouse. Enterprises are moving to data flow because you can write, decode, and execute code, and focus on the application, because the challenging part of where this is running is handled through the service components of the Oracle Lakehouse.   00;08;50;11 - 00;09;13;06 I think what we all want, Greg, is faster insights on our data, right? As you put everything together into this architecture. The key thing is that you want to be able to write data once and then combine it with other previously written data, move it around, combine it here and there, and analyze.   00;09;13;09 - 00;09;36;26 So, we have a way to store both structured and unstructured data. You have the object store for unstructured data and write your structured data to a relational database, perhaps MySQL or Oracle database, and you can then leverage the Oracle Data Catalog to have a single way to understand and tag your data. Oracle Data Lakehouse is an open and collaborative approach.   00;09;36;28 - 00;10;04;22 It stores all data in an order that's easy to understand and analyze through a variety of services, as well as AI tools. OCI can accelerate your solution development for your most common Data Lakehouse workloads. You can easily get started from where you are today, and often without writing any new code whatsoever. Within each path, we can work with you at Oracle to highlight the investments we've made that will help accelerate your own Lakehouse transformation.   00;10;04;24 - 00;10;39;11 The Oracle Data Lakehouse is the premier solution for transforming data into better, more profitable business decisions. Remember, it's not just your architecture that's powerful. With Oracle Lakehouse, you can help combine the architecture, data sets, services, and tools across your entire technical landscape into something more valuable than just the sum of its parts. Thank you so much, Greg, for sharing your expertise with us. To learn more about Oracle Data Lakehouse, please visit mylearn.oracle.com and take a look at our Oracle Cloud Data Management Foundations Workshop.   00;10;39;18 - 00;11;04;14 That brings us to the end of this season. Thank you for being with us on this journey. We're very excited about our upcoming season, which will be dedicated to Cloud Applications Business Process training. Until next time, this is Lois Houston and Nikita Abraham signing off. That's all for this episode of the Oracle University Podcast. If you enjoyed listening, please click Subscribe to get all the latest episodes.   00;11;04;16 - 00;13;38;07 We'd also love it if you would take a moment to rate and review us on your podcast app. See you again on the next episode of the Oracle University Podcast.

22 Aug 202311min