Customer service with pizzazz
When it comes to customer service, some brands go above and beyond. Differentiates good customer service from great customer service? On this episode of Off the Rock, On the Record, Murray shares how ...
25 Nov 201916min
Customer service in a crisis
Crisis management may be the toughest part of a PR practitioners role. So, how do we support customer service on top of our other crisis roles? In episode three, Whitney walks through the best practic...
18 Nov 201924min
Digital reviews: Bullies or opportunities?
How do you connect with your consumers in a digital era? Gracie joins the podcast to discuss digital reviews and how they can make or break a company’s reputation. She also provides professional insig...
11 Nov 201915min
The basic roadmap to customer service
In this episode of Off the Rock, On the Record, our director of client services – Lauren Hannaford – underscores the importance of customer service as a PR function. She also discusses why customer se...
4 Nov 201928min
Season Four - Episode 3: How can I survive my internship?
This mini-season of Off the Rock, On the Record was written, recorded and produced by Obsidian’s 2019 summer interns – D’Marius Gillespie and Anna McGuire. The duo sat down to navigate some of the mos...
24 Juli 201917min
Season Four - Episode 2: Is what I learn in the classroom relevant to the working world?
This mini-season of Off the Rock, On the Record was written, recorded and produced by Obsidian’s 2019 summer interns – D’Marius Gillespie and Anna McGuire. The duo sat down to navigate some of the mos...
24 Juli 201917min
Season Four – Episode 1: Do internships matter?
This mini-season of Off the Rock, On the Record was written, recorded and produced by Obsidian’s 2019 summer interns – D’Marius Gillespie and Anna McGuire. The duo sat down to navigate some of the mos...
24 Juli 201920min
Small Business Week – Al Austin
Al Austin of Mid-South Ice House joins Gracie Lee of Obsidian Public Relations to discuss the impact of social media advertising on small businesses.
23 Maj 201912min
