Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121
Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW gov...
10 Feb 202518min
Quality & Speed - Bias for Action - Prashant Bakshi - Episode 120
Every project, big or small, comes with the risk of not meeting its goals in terms of value, cost, or timing. Join Prashant Bakshi as he shares insights on finding the right balance between quality an...
5 Feb 202515min
Creating Inclusive Workplaces in the Public Sector - Katie Alexander - Episode 119
In this interview, Katie Alexander from Australian Psychological Services and Charlie Hamer, co-founder of Public Sector Network, discuss how public sector organisations can create inclusive workplace...
16 Dec 20249min
Delivering Digital Solutions Together for Canada - Raj Thuppal - Episode 118
In this Government Keynote session, we hear insights from Raj Thuppal, Executive Vice-President, Shared Services Canada on his department's new strategic direction to accelerate progress in areas of d...
9 Dec 202410min
Mapping the Customer Experience - Pete Saunders - Episode 117
In a recent discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Pete Saunders, a facilitator renowned for his expertise in customer journey mapping and service ...
2 Dec 20249min
Navigating Change in the Public Sector - Mustafa Ghulam - Episode 116
In a vibrant discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Mustafa Ghulam, a facilitator renowned for his expertise in change management and digital trans...
25 Nov 202412min
A 5 Year IT Modernisation Journey in 15 Minutes - Ron Hughes - Episode 115
The Employment Development Department serves millions of Californians through dedicated programs and services like unemployment and disability benefits, Paid Family Leave, workforce services and more....
18 Nov 202413min
Building the Business Case for Emerging Tech - Stuart Watt - Episode 114
Building a successful business case is difficult for a number of reasons. It's important to craft a narrative that appeals to decision-makers, capturing a variety of user-benefits often involves exten...
12 Nov 202417min
