Service Design Podcast

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of s...

26 Juni 20191h 11min

Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from...

3 Maj 201952min

Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citizens’. We spoke with Giulio Fagiolini, who is visual design a...

18 Mars 201942min

Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citi...

12 Feb 201937min

Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible ser...

22 Jan 201939min

As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good services. To be successful, companies more than ever need to offer services that...

20 Dec 201826min

We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on workshops. Again, it was a truly amazing edition! It’s surprising how this conference m...

29 Nov 201857min

Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons!  He is one of the writers on the ‘Service Design Thinking’ and the ‘Service Design doing’ boo...

20 Aug 201850min