Service Management Leadership - Doing the Small Things Well
In this episode, Jeffrey discusses the need to do the small things - like decommissioning - well. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management ...
15 Dec 20255min
Service Management Leadership - Should Service Management Be Centralized or Decentralized?
In this episode, Jeffrey discusses the topic of centralized versus decentralized service managementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management...
11 Dec 20256min
Service Management Leadership - Are You a Chef or a Baker
In this episode, Jeffrey discusses the difference between a chef and a baker.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey ...
8 Dec 20255min
Service Management Leadership - Knowledge Management
In this episode, Jeffrey discusses the need for Knowledge ManagementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fo...
4 Dec 20256min
Ep 69: “People First: Reality Check” – James Finister, Part 3
In the Season 2 finale, James Finister and I explore career evolution across life stages, questioning whether IT truly puts people first despite claiming to. We discuss age-and-stage development, the ...
4 Dec 202541min
Service Management Leadership - What Behaviors Are You Incentivizing?
In this episode, Jeffrey encourages leaders to examine what they incentivize because that is what they will receive.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and S...
1 Dec 20253min
“Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
28 Nov 202510min
Service Management Leadership - Omelets, Not Eggs
In this episode, Jeffrey discusses how leaders should seek outcomes, not activities.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). J...
27 Nov 20253min
