Service Management Leadership - ITIL4 Guiding Principle - Keep It simple and Practical
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
10 Jan 20222min
Service Management Leadership - Doing Service Management (or Asset Management) Well
A brief discussion about helping the tool be successful Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tun...
10 Jan 20226min
Service Management Leadership - ITIL4 Guiding Principle - Think and Work Holistically
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
9 Jan 20223min
Service Management Leadership - ITIL4 Guiding Principle - Collaborate and Promote Visibly
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
8 Jan 20222min
Service Management Leadership - ITIL4 Guiding Principle - Progress Iteratively with Feedback
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
7 Jan 20223min
Service Management Leadership - ITIL4 Guiding Principle - Start Where you Are
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
6 Jan 20224min
Mark Katsouros joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
In this episode, Mark details his service management journey and how higher education is different than other industries. Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
6 Jan 202258min
Service Management Leadership - ITIL4 Guiding Principle - Focus on Value
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
5 Jan 20222min
