Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Kat joins Jeffrey as the first guest on the Service Management Leadership podcast. This republished podcast is our first, and Kat was a gracious guest. Topics range from her journey to ITIL Master to ...
18 Nov 202140min
Service Management Leadership - Misconceptions of Experience Management
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
17 Nov 20213min
Morning Tea with Jeffrey - Most Organizations Do Not Do Knowledge Management Well. Why Not?
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
17 Nov 20214min
Service Management Leadership - SLAs vs XLAs
A brief discussion about XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is ...
16 Nov 20213min
Service Management Leadership - Why a Viable Service Catalog Matters
A brief discussion about service catalog Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week...
16 Nov 20217min
Service Management Leadership - Experience Matters
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
15 Nov 20213min
Service Management Leadership - Why we need a Service Catalog
A brief discussion about the service catalog Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next ...
15 Nov 20218min
Service Management Leadership - Assessing Maturity
A brief discussion about assessing maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next w...
14 Nov 20215min
