Service Management Leadership - Why Metrics Miss The Mark
A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show ...
8 Nov 20218min
Service Management Leadership - Measurement
A brief discussion about measuring progress Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next w...
7 Nov 20213min
Service Management Leadership - How can we incorporate the new technology into the self-service?
A brief discussion about self-service Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's ...
6 Nov 20213min
Service Management Leadership - Next steps with Asset Register and CMDB
A brief discussion about improving Asset Register and CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay ...
5 Nov 20214min
Service Management Leadership - How to start doing things right in ITSM & ITAM
A brief discussion about Release Management and Deployment Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communit...
4 Nov 20213min
Akshay Anand joins Jeffrey Tefertiller on the Service Management Leadership Podcast
Akshay is an ITIL Ambassador who brings an immense amount of knowledge to the podcast. Topics include enterprise service management, governance, and continual improvement. Each week, Jeffrey will be i...
4 Nov 202148min
Service Management Leadership - How can you prepare for software renewals and audits if you do not know the estate?
A brief discussion about software asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as...
3 Nov 20214min
Morning Tea with Jeffrey - Times Are Changing
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
3 Nov 20214min
