Service Management Leadership - We have failed ... what now?
A brief discussion about how we in the ITSM world have failed Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. St...
13 Sep 20217min
Joseph DeKonty Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
This episode is republished from almost a year ago but still has a lot of valuable Service Management guidance. Joe is a sharp professional who is able to convey his experience well. Each week, Jeffre...
9 Sep 202158min
Morning Tea with Jeffrey - The pitfalls to avoid
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
8 Sep 20217min
Service Management Leadership A new way of looking at things
A brief discussion about a new way of looking at things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tun...
7 Sep 20218min
Service Management Leadership - Why I do what I do
A brief discussion about why I am so passionate about helping others Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communiti...
6 Sep 20218min
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
This episode is republished from March but still has a lot of valuable Service Management guidance. Steven is a sharp professional who is able to convey his experience well. Each week, Jeffrey will b...
2 Sep 20211h 6min
Morning Tea with Jeffrey - Addressing Unhappiness in IT Service Delivery
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
1 Sep 20215min
Service Management Leadership - Seeing Service Management & SLAs through an Experience Lens
A brief discussion about seeing SLAs & Service Management through an Experience lens Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lead...
31 Aug 20216min
