Service Management Leadership - User Experience
In this episode, Jeffrey discusses a funny story regarding user experienceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is ...
12 Juni 20256min
Ep. 58: “Crafting Practical Responses” – David Flesh, Part 2
In Episode 58, David Flesh and I continue our discussion on navigating economic uncertainty, focusing on practical strategies for IT leaders. We explore rigorous project evaluation, vendor partnership...
12 Juni 202526min
Service Management Leadership - Part 4 of Series on Digital Experience
In this episode, Jeffrey discusses Part 4 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on software usage.Each week, Jeffrey...
9 Juni 20255min
Service Management Leadership - Improvement Projects
In this episode, Jeffrey discusses a funny story regarding partially-completed projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
5 Juni 20256min
Ep 57: “Navigating Economic Storms” – David Flesh, Part 1
In this episoe, kengon sits down with David Flesh, founder of DCF Consults and veteran IT leader with over 30 years of experience. They explore strategies for navigating economic uncertainty, moving b...
4 Juni 202525min
Service Management Leadership - Part 3 of Series on Digital Experience
In this episode, Jeffrey discusses Part 3 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on unseen issues.Each week, Jeffrey ...
2 Juni 20255min
Service Notes - Rina Brahmbhatt and Karen Brush Episode 2
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
30 Maj 202516min
Service Management Leadership - Service Management Best Practices, Part 4 , Leadership in Service Management
In this episode, Jeffrey discusses Part 4 of the discussion on service management best practices. This focused on the leadership aspects of service management.Each week, Jeffrey will be sharing his kn...
29 Maj 20256min
