Service Management Leadership - OCM
In this episode, Jeffrey discusses the need to emphasize OCM, Organizational Change Management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will b...
25 Juni 5min
Service Management Leadership - Define What Good Looks Like
In this episode, Jeffrey discusses the need to define what good looks like.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowle...
22 Juni 5min
Service Management Leadership - Culture
In this episode, Jeffrey discusses the need to cultivate culture.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Ser...
18 Juni 2min
Service Management Leadership - Metrics
In this episode, Jeffrey discusses metrics.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays...
15 Juni 6min
Service Management Leadership - The Need For Speed
In this episode, Jeffrey discusses the need for speed.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delive...
11 Juni 7min
Service Management Leadership - A Parable
In this episode, Jeffrey discusses a parable about consultancies.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Ser...
8 Juni 4min
Service Management Leadership - A Story About Asset Management
In this episode, Jeffrey discusses an Asset Management story.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service...
4 Juni 4min
Service Management Leadership - Beekeepers' Discovery
In this episode, Jeffrey discusses wa story about some French beekepers in 2012.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his k...
1 Juni 4min
