Service Management Leadership - Does Having The Best Camera Ensure Great Photos?
In this episode, Jeffrey discusses why having the best tools is not always the answer Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
5 Dec 20245min
Service Management Leadership - A Story From Home Building
In this episode, Jeffrey discusses a story from home building and how it relates to service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managem...
2 Dec 20246min
ServiceNotes - Get to konw Jeffrey and his favourite things beside Service Management
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
1 Dec 20246min
Ep 38: "To RTO or not RTO..."
In this episode kengon takes on the challenge of examining RTO mandates. What the first and second order impacts are and what we should do about it.
27 Nov 202417min
Service Management Leadership - Using Recipes
In this episode, Jeffrey discusses the reasons we use recipes and why they are important Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursda...
25 Nov 20244min
Season 3 - Episode 4 with Jeffrey Tefertiller Service Management and AI
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
24 Nov 202412min
Service Management Leadership - You Can Outsource The Work, Not The Accountability
In this episode, Jeffrey discusses why you can outsource the work, not the accountability Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursd...
21 Nov 20245min
Ep 37: "Being Of Service" - John McArthur, Part 2
In this episode, kengon finishes up his conversation with John McArthur on his "Big Pivot" from working in tech to driving innovation in music.
20 Nov 202424min
