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In this week's episode we talk to Cristina Duta, Director Intelligent Automation, Global Business Services, Aecom, about the topic of How To Embrace A "We Are All Digital" Ethos Through Citizen Develo...

20 Nov 202319min

Each year SSON run our Shared Services and GBS State of the Industry Survey. The survey provides crucial benchmarks on everything from people strategy to intelligent automation to what's driving share...

7 Nov 202322min

This week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive ...

30 Okt 202331min

In this episode we'll be talking about introducing Artificial Intelligence into the audit function.  And about how this concept is about enhancement of human skill not its displacement. Machine learni...

25 Okt 202323min

This week we're delighted to bring you an exclusive look at one of our top sessions from last month's online event, the Intelligent Automation World Series. In the session we spoke to Shail Khiyara, C...

9 Okt 202332min

This week's episode sees the return of our popular GBS Careers Corner series, where Leigh Nicholson, Strategic Solutions Lead, Takeda Business Solutions, talks us through his career journey from consu...

26 Sep 202331min

In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact A...

11 Sep 202324min

Generative AI has been the buzzword on everyone's lips for the last few months, but as with any new solution, the more it's talked about the more the conversation is diluted and the more difficult it ...

28 Aug 202326min