Making Sense of It All
Between website feedback, social media posts, product reviews, and every other way customers can provide insights, a staggering amount of data is generated everyday. If you're a customer experience pr...
29 Juni 202126min
Back to the Basics
CX professionals tend to get excited about some of the new concepts, practices, and technologies that are available to help companies provide the best possible experience for their customers. But it's...
22 Juni 202129min
The Hyper-personalized Experience
Hyper-personalization is one of the newer buzz words out in the business world today – a practice that utilizes artificial intelligence to deliver highly personalized content and experiences in real-t...
15 Juni 202124min
Just a Simple Question
Growing companies often develop complicated and disjointed processes. If business is booming, no one seems to have the time to stop and take a holistic look at how things are working and that can be d...
8 Juni 202128min
2021 Global Consumer Trends: Part 2
The Qualtrics XM Institute recently released 2021 Global Consumer Trends, a report focusing on how consumer behavior will continue to change in a post-pandemic world. The report takes a look at consum...
1 Juni 202121min
2021 Global Consumer Trends: Part 1
The Qualtrics XM Institute recently released 2021 Global Consumer Trends, a report focusing on how consumer behavior will continue to change in a post-pandemic world. The report takes a look at consum...
25 Maj 202120min
Taking the Mystery out of Mystery Shopping
Mystery shopping: it's that common practice where companies hire professional "shoppers" to evaluate and report on how your customers experience your business and gain valuable perspective on the cust...
18 Maj 202127min
Your Best Behavior
There's a ton of science behind something as simple as a customer making a decision to purchase a product or service. Behavioral economics is a field that seeks to help us understand the biases and er...
11 Maj 202128min
