Make It Personal
Utilities are a vital part of everyday living in modern times: it's our power, heat, communication, and, of course, our source of water, which is the only utility consumable by humans. This presents a...
12 Maj 202024min
Here to Help
Companies around the world are having to adjust their operations in response to COVID-19, and customer experience leaders are finding that you cannot continue in a "business as usual" mentality. CX pr...
5 Maj 202026min
Small Data Leads to Big Change
CX leaders today are having to make critical decisions on whether they should bother customers for feedback or find other ways to gather insights. Luckily there are tools in our CX toolbox that can he...
28 Apr 202027min
Relationship Advice for CX Leaders
CX leaders are often tasked with managing change throughout the company in order to create an exceptional customer experience, and building relationships is key to helping manage that change. But when...
21 Apr 202021min
Voice of the Customer through the Employee
Companies are often hesitant to actively seek feedback during crisis situations and that can affect your customer listen programs. But there are ways in which employees can be a source of customer ins...
14 Apr 202020min
Crisis Communication for CX Leaders
Businesses and organizations are facing a new operational reality that affects customers and employees, and as a CX professional, you and your company need to be prepared to effectively manage crisis ...
7 Apr 202028min
Virtual Workshops
"Social distancing" has become the term saturating the news and social media. Experts all agree that the best way to fight the spread of the coronavirus is to keep distance from others, when possible,...
31 Mars 202020min
It's not your grandmother's A.I.
The ability for computers to adapt and respond to real-time data provides value to companies needing to streamline business processes. And CX pros have not ignored the potential for this technology to...
24 Mars 202028min
