Inside Your Organization Shows Up in Customer Interactions
How your organization works on the inside is often how it feels to your customers on the outside.In this episode, Gary and Kim explore how communication structures, incentives, culture, and organizati...
13 Jan 29min
Leadership at the Edge of Change
In this episode of The Fault Line, Gary Lancina and Kim Scribner discuss why all change ultimately comes down to choice, why compliance is not the same as commitment, and how leaders create the condit...
6 Jan 29min
Happy Holidays from CMG Consulting
As 2025 comes to a close, Gary Lancina and Kim Scribner take a few minutes to step away from strategy and simply say thank you. In this holiday bonus episode of The Fault Line, the hosts reflect on th...
23 Dec 20256min
Resiliency vs. Efficiency
In this episode of The Fault Line, Gary Lancina and Kim Scribner explore the tension between efficiency and resilience inside modern organizations. They unpack how lean operating models, private equit...
16 Dec 202521min
The Signals We Miss
In this episode, Gary and Kim explore the signals leaders often overlook, from shifts in the data to subtle human behaviors to the power of silence inside an organization. They unpack how noise, routi...
9 Dec 202533min
Pricing as a Signal, Not Just a Number
Gary and Kim sit down with CMG colleague Ray Taylor to explore why pricing is more than a number. They discuss how price signals value, builds trust, and shapes customer behavior in both consumer and ...
2 Dec 202540min
Founding Partners at the Table: A Thanksgiving Bonus
In this special Thanksgiving bonus episode of The Fault Line, Gary and Kim welcome CMG founding partners Rich Beatty and Russ Lange for a lighthearted and heartfelt conversation about gratitude. The g...
25 Nov 202516min
Cracks in the Culture: Trust as a Competitive Advantage
Trust can accelerate outcomes, strengthen teams, and transform how organizations deliver results. In this episode of The Fault Line, Gary and Kim welcome CMG collaborator and leadership coach Aniela L...
18 Nov 202534min
