Optimizing ITIL's Value Streams and Processes: A Balanced Approach
In this episode of 'The ITSM Practice', I, Luigi Ferri, delve into the 'Value Streams and Processes' dimension of ITIL 4. This critical aspect focuses on streamlining and optimizing organizational pro...
16 Jan 20243min
Enhancing ITSM with Strategic Partnerships: The 'Partners and Suppliers' Dimension
In this episode of 'The ITSM Practice,' I, Luigi Ferri, guide you through the complexities of the 'Partners and Suppliers' dimension in ITIL 4. We discuss the strategic importance of managing these re...
9 Jan 20243min
Balancing Tech and Touch in ITSM: The ITIL 4 'Information and Technology' Dimension
In this episode of 'The ITSM Practice', Luigi Ferri focuses on the 'Information and Technology' dimension of ITIL 4, a vital component of IT Service Management. The discussion explores how technology ...
2 Jan 20243min
Navigating ITIL 4's 'Organizations and People' Dimension
In this episode of 'The ITSM Practice,' I delve into the 'Organizations and People' dimension of ITIL 4, a vital aspect of IT Service Management. We explore how this dimension focuses on aligning huma...
26 Dec 20234min
Mastering ITIL 4's Four Dimensions: A Guide for ITSM and IT Security
In this episode of 'The ITSM Practice', I dive into the transformative world of ITIL 4, focusing on its four pivotal dimensions that are reshaping IT Service Management and IT Security. I explore the ...
19 Dec 20234min
Ten Common ITIL Implementation Mistakes to Avoid at All Costs
In the 'The ITSM Practice' episode, Luigi Ferri, with over 25 years of experience, discusses 'Ten Common ITIL Implementation Mistakes to Avoid at All Costs.' He gives advice on using IT frameworks eff...
14 Dec 20236min
ITIL Evolution in the Digital Era
Welcome to 'The ITSM Practice' with Luigi Ferri, exploring the evolution of ITIL into ITIL 4 for IT Service Management and IT Security. Today, we dive into ITIL's history and its latest adaptation for...
12 Dec 20234min
