290 - My Boss Oversteps Boundaries
An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-life balance. The team receives numerous emails and...
5 Juni 20241h 4min
289 - Do Wellness Plans Make Sense For You
Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitations. Despite offering CareCredit, Scratchpay, and ...
29 Maj 20241h 5min
288 - Does Anyone Care About The Details
A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary Podcast, Practice Management expert Stephanie Goss a...
22 Maj 20241h
287 - Doctor Development - New Grad And Established Associate
This practice owner aims to develop a plan for both a new, eager graduate and an established associate who is less enthusiastic about development. Dr. Addie Reinhard, CEO of MentorVet, joins Dr. Andy ...
15 Maj 20241h 2min
286 - We Need A Call - Out Policy
An associate is struggling with their perception that the management team is not holding an otherwise exceptional team member accountable for excessive call-outs, resulting in gaps in coverage. This w...
8 Maj 202458min
285 - We Can't Get Clients In
Clients are feeling extremely frustrated by not being able to get seen with a sick pet quickly enough for their liking and unfortunately, the front desk is taking the brunt of the client frustration. ...
1 Maj 20241h
284 - Medical Director Not Managing The Naughty Doctor
One experienced doctor's toxic behavior is jeopardizing team morale and driving away staff and new graduate veterinarians. In this episode of the Uncharted podcast, practice management expert Stephani...
24 Apr 20241h 6min
283 - Why Are They All Leaving? What Am I Doing Wrong?
This practice has spent a lot of time and energy to work on their culture and the team that is there loves working together, loves their clients and the management. Yet people are still leaving the pr...
17 Apr 202456min
