911 Dispatch Week-- What Does This Week Mean to You?
Happy National Public Safety Telecommunications Week! We have a GREAT week of 3 special episodes for you – with lots of returning guests! Remember this is a week to celebrate the awesome career we...
12 Apr 202218min
Celebrity Encounters Working in 911
Today's fun episode features our friend Jazzmine talking about some celebrity encounters, we've all got a story, but what about you? Have you had a celeb encounter while working - let's talk! If y...
9 Apr 202217min
Recruiting and Hiring for 911
Today our friend April is talking about recruiting and hiring new dispatchers, including some new methods - Doug, Joe and John join in on the conversation and offer some insight to this important topi...
27 Mars 202221min
Giving and Receiving Feedback
Today we're joined by our friend Marc as we talk about the art of giving & receiving feedback. We've all received some, and sometimes it's harsh, and sometimes confusing - so let's figure out how to...
15 Mars 202216min
Dispatch Cannibals -- How We Treat Each Other Part 2
Joy Willis is back to discuss handling the "Dispatch Cannibal" you may be working with - she has some great suggestions and ideas you can easily put to use. Her article from several years ago (Dispa...
5 Mars 202219min
Dispatch Safety with Betsy Branter Smith
We're excited to have Retired Sergeant Betsy Brantner Smith, the Spokesperson for the National Police Association back with us again. This time she offers some great insight to the current climate...
13 Feb 202220min
Love/Hate Relationship Between Cops/Dispatchers with Betsy Branter Smith
Our very special guest is Retired Sergeant Betsy Brantner Smith - the Spokesperson for the National Police Association. She authored a great article several years ago titled "The Love/Hate Relations...
3 Feb 202219min
Dispatch Chairs and How They Impact Your Day
Today our friends from "Concept Seating" are here to talk about the importance of selecting the right chair for a dispatch center. Give us 15 minutes & we'll get you talking! Just give us a list...
30 Jan 202218min
