Who owns this outage? Building intelligent, automated escalation chains
Maxwell, a solution architect at xMatters, took a winding road to get to where he is. After a computer engineering education, he held jobs as field support engineer, product manager, SRE, and finally his current role as a solutions architect, where he serves as something of an SRE for SREs, helping them solve incident management problems with the help of xMatters. When he moved to the SRE role, Maxwell wanted to get back to doing technical work. It was a lateral move within his company, which was migrating an on-prem solution into the cloud. It’s a journey that plenty of companies are making now: breaking an application into microservices, running processes in containers, and using Kubernetes to orchestrate the whole thing. Non-production environments would go down and waste SRE time, making it harder to address problems in the production pipeline. At the heart of their issues was the incident response process. They had several bottlenecks that prevented them from delivering value to their customers quickly. Incidents would send emails to the relevant engineers, sometimes 20 on a single email, which made it easy for any one engineer to ignore the problem—someone else has got this. They had a bad silo problem, where escalating to the right person across groups became an issue of its own. And of course, most of this was manual. Their MTTR—mean time to resolve—was lagging. Maxwell moved over to xMatters because they managed to solve these problems through clever automation. Their product automates the scheduling and notification process so that the right person knows about the incident as soon as possible. At the core of this process was a different MTTR—mean time to respond. Once an engineer started working to resolve a problem, it was all down to runbooks and skill. But the lag between the initial incident and that start was the real slowdown. It’s not just the response from the first SRE on call. It’s the other escalations down the line—to data engineers, for example—that can eat away time. They’ve worked hard to make escalation configuration easy. It not only handles who's responsible for specific services and metrics, but who’s in the escalation chain from there. When the incident hits, the notifications go out through a series of configured channels; maybe it tries a chat program first, then email, then SMS. The on-call process is often a source of dread, but automating the escalation process can take some of the sting out of it. Check out the episode to learn more. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
22 Nov 202122min
What if the value of software platforms ACTUALLY flowed to the users?
You can learn more about Roll, which describes itself as blockchain infrastructure for social money, here.If you want to follow them on social, check out @tryrollhq as well as their personal socials: @bradley_miles_ and @sidkal. If you are interested in this kind of tech, check out previous conversations on Web3 and our chat with Chris Dixon on blockchain.Our lifeboat badge winner of the week is Notnooop, who explained how you can :Make An Emoji Enabling AppSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
19 Nov 202130min
250 words per minute on a chorded keyboard? Only if you can think that fast.
GitHub's CEO, Nat Friedman, stepped down recently to focus on his startup roots. Chief product officer, Thomas Dohmke, will be moving to CEO. The Verge reviewed our no-longer-a-joke April Fool's keyboard. How many keyboard layouts are there anyway? Including non-English layouts, there's lots. Do you have a mind's eye? How about an inner monologue? We explore why some people have a voice in their head when they think and some don't. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
16 Nov 202124min
The polyglot who leads Stack Overflow's Platform team
Rennie grew up in Kenya, Honduras, Somalia, and Oklahoma; his parents volunteered for the Peace Corps before working for the US Government overseas. Audio tape drives are real! Check out this Retrocomputing question about how the Commodore 64 audio interface worked. If you want to remember something better, a 2014 study says you should write it out by hand. Rennie worked at Blackberry, and Ben remembered his colleagues at the Verge fondly hoping for their comeback. In fact, here's Ben hoping for their comeback!We did a podcast on moving from engineer to manager, which Rennie said was one of the hardest things to do. Rennie gave a shoutout to the book he's reading now, The Elegant Puzzle by Will Larson. Rennie works on our Platform team, which works on all of our reusable stuff, including our design system, Stacks. This week's Lifeboat badge goes to Vinzzz for explaining how to Create an array of random numbers in Swift.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
12 Nov 202128min
The semiconductor shortage: explained
You can find Alex's writing for Employ America here. You can find him on Twitter hereYou can find Hassan's blog here and his Twitter here.You can find their writing on the semiconductor industry and shortages here and here.Our lifeboat badge winner of the week is jasme, who helped someone figure out how to fix email validation with Laravel.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
9 Nov 202135min
Web3 won't save us
What is Web3? The Decentralized Internet of the FutureCassidyCeoraRyanBenThanks to our lifeboat badge winner of the week, Tadeck, for showing us how to design a : Function for Factorial in PythonSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
5 Nov 202137min
The big problem with only being able to solve big problems
We start out the show talking about this article: I Don't Know How To Count That Low.Is Apple normalizing surveillance?Toyota trucks and Land Cruisers were very popular with ISIS. Instead of a lifeboat, we shoutout this fun question: How do I stop annoyed wizards from killing people all the time? A common problem for us muggles. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2 Nov 202122min
Software for your second brain
Alex comes up with better ways to interact with technology and writes about it on his website. Is there a link between playing music and writing code? A previous article of ours covered the merger of the two in the music programming language, Sonic PI. If you're curious about the weird extremes of operating system development, check out TempleOS. Cassidy and Alex both take copious notes through Obsidian. Alex has a plugin that may help you organize notes automatically. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
29 Okt 202127min
