The Future of Contact Center Technology: A Deep Dive
CX Today's Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE. The two discuss the evolution of contact center technology, considering data management, AI, and tech convergence. ...
1 Joulu 202518min
What If You Could Evaluate Every Customer Interaction?
🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down with Peter Fedarb, Senior Presales Consultant at En...
1 Joulu 20259min
From Feedback to Financial Impact – The ROI of Unified Experience Management
How Unified Experience Management® Drives Real Business Results with Josie Gaeckle, SVP at SMG Every CX leader is under pressure to deliver more than just great customer feedback—they need to show ...
1 Joulu 202519min
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
In this discussion, host Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, for a no-nonsense deep-dive into one of the most overlooked security debates in modern customer experience: ha...
27 Marras 202513min
Why Mobile CX Is the New Power Move for Contact Centers
👉 Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host Rhys Fisher sits down with #JamesScott, Senior Solutio...
26 Marras 202518min
The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX
The cloud contact-center market is crowded, and CX leaders are struggling to spot real differentiation. In this interview, Sprinklr’s VP of Product Management explains how a platform-led approach is r...
24 Marras 202520min
Can You Distinguish Between This AI Voice Agent and a Real Person?! An Introduction into PolyAI
Ever wondered if you’re speaking to a real person or an AI-powered voice agent? In this exclusive interview, CX Today sits down with PolyAI to explore the cutting-edge technology behind conversation...
19 Marras 202529min
